Summary
Overview
Work History
Education
Skills
Expertise
References
Timeline
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Carla Almodovar

Crest Hill,Illinois

Summary

Results-oriented professional with expertise in customer service, accounts receivables, and administrative support. Strong analytical skills and a proven problem-solving ability. Skilled in payment processing, generating invoices, account collections, financial reporting, and account reconciliations. Proficient in industry-standard software including SAP, Ariba, and Salesforce. Bringing 20+ years of experience in making effective decisions and assisting customers with strong communication and time management abilities for optimal accuracy and customer satisfaction.

Overview

22
22
years of professional experience

Work History

Lead Credit Specialist/Collections

Ecolab/EcoSure
Naperville, IL
09.2013 - Current
  • Distribute delinquency alerts to facilitate payment recovery on past due accounts
  • Prepare financial documentation for clients on provided services
  • Address client account concerns through phone and email
  • Manage incoming credit card transactions
  • Manage automated payment processing for credit card subscriptions
  • Enhance client invoice understanding through detailed explanations of products and service
  • Issue reimbursements for payment discrepancies
  • Handle issuance of credits due to overbilling
  • Ensure financial accuracy through account reconciliation
  • Research payment discrepancies across divisions
  • Generate reports for account teams
  • Support management team with routine account tasks

Customer Relations/Escalations & Safety

Sharp Electronics (Adecco)
Romeoville, IL
04.2012 - 09.2013
  • Resolved escalated and safety concerns
  • Delivered support to existing clients efficiently
  • Resolved safety concerns related to purchased products
  • Guided customers through warranty servicing processes
  • Provide potential customers with comprehensive product expertise
  • Kept records of client feedback and complaints

Customer Service/Payment Research Specialist

Fiserv (formally CheckFree Corp)
Aurora, IL
10.2002 - 04.2010
  • Offered support for online bill payments to customers and merchants
  • Handled research and processing of online bill payments
  • Executed account updates for clients and vendors
  • Handled the processing of fee refunds
  • Facilitated timely processing of merchant-initiated stop payments
  • Responded to customers and merchant inquires via outbound calls and electronic mail

Education

Associate of Applied Science - Web Design and Administration

Joliet Junior College
Joliet, IL

Skills

  • Total Quality Management
  • Customer Issue Resolution
  • Financial Reconciliations
  • Payment Allocation
  • Accounts Receivable Management
  • Month-end closing procedures
  • Debt collection
  • Investigative research
  • Invoice Processing
  • Billing dispute resolution
  • Adjustment posting
  • Customer service support
  • Statement preparation
  • Skilled in Microsoft Office Applications
  • Digital Resource Utilization
  • SAP, Ariba and Salesforce Knowledge
  • Workflow Streamlining
  • Financial Ledger Management
  • Spreadsheets and journal entries

Expertise

  • Independent Decision-Making and analytical research
  • Financial literacy and accounting knowledge
  • Resolving discrepancies in payments and account reconciliation
  • Strong interpersonal and communication skills both written and oral
  • Ability to learn quickly and flexibility to adapt to changes in processes
  • Problem-solving and attention to detail
  • Time management and organization
  • Effective time management and multitasking
  • Ability to meet metrics and deadlines

References

References available upon request.

Timeline

Lead Credit Specialist/Collections

Ecolab/EcoSure
09.2013 - Current

Customer Relations/Escalations & Safety

Sharp Electronics (Adecco)
04.2012 - 09.2013

Customer Service/Payment Research Specialist

Fiserv (formally CheckFree Corp)
10.2002 - 04.2010

Associate of Applied Science - Web Design and Administration

Joliet Junior College

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Carla Almodovar