Carla A. Mitchell
Punta Gorda,FL
Summary
Developed crucial skills in fast-paced healthcare setting, including patient management and medical record maintenance. Demonstrates strong ability to adapt and learn, looking to transition into new field where these skills can be applied. Ready to contribute to new team with focus on impactful and efficient work.
Overview
23
23
years of professional experience
Work History
Food Service Assistant
CHARLOTTE COUNTY SCHOOLS
01.2018 - Current
- Effective implementation of food service policies and regulations while service students
- Process cash transactions and maintaining customer account balances
- Completed job assignments within allotted time and at assigned speed level
- Completed daily tasks such as dishwashing, trash removal, and restocking while adhering to established safety protocols.
- Enhanced students' satisfaction by providing friendly and efficient service during mealtimes.
- Maintained proper food storage procedures, reducing waste and ensuring optimal freshness for all menu items.
- Contributed to team success by proactively assisting coworkers during peak hours or covering shifts when needed.
- Adhered to all safety regulations regarding food handling and preparation, ensuring a healthy and enjoyable dining experience for students.
Sales Associate
WALMART
01.2013 - 01.2015
- Participated in cross-training in order to ensure function coverage.
- Actively engaged in customer communications, utilizing all communications methods daily.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Administrative Clerk for Five Different Departments.
NEW YORK CITY DEPARTMENT OF BUILDING
01.2004 - 02.2013
- Assisted with scheduling in a high-volume environment, as well as being responsible for researching, confirming, canceling and maintaining detailed records of results
- Handled cash transactions for permits purchased
- Data entry which included receiving 30 to 40 e-mails, phone calls, faxes and entering mail daily into the Buildings Information System
- Provided professional customer service, as well as responded to enquires within the office and with the public while following the NYC Department of Buildings customer service standards and guidelines
- Researched docket books, utilizing the microfiche machine to access public records
Medical Staff Analyst-Temporary
NEW YORK CITY FIRE DEPARTMENT
01.2002 - 11.2003
- Assisted the medical claims department
- Updated 20 or more demographics of patient files and followed up on patient claims daily
- Answered multi-line telephone systems, together with transmitting faxes, photocopies and filing
- Trained new employees on procedures and protocols
- Maintained strict confidentiality of sensitive patient information in accordance with HIPAA guidelines.
- Streamlined communication between healthcare providers, resulting in improved patient treatment plans.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Updated patient information and insurance details for accurate electronic medical records.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Education
GED -
Prospect Heights
Brooklyn, NY06.1989
Skills
- Multitasking
- Team oriented
- Cross-functional teamwork
- Problem-solving
- Strong work ethic
- Food safety
- Excellent customer service
- POS system operation
- Inventory management
Timeline
Food Service Assistant
CHARLOTTE COUNTY SCHOOLS
01.2018 - Current
Sales Associate
WALMART
01.2013 - 01.2015
Administrative Clerk for Five Different Departments.
NEW YORK CITY DEPARTMENT OF BUILDING
01.2004 - 02.2013
Medical Staff Analyst-Temporary
NEW YORK CITY FIRE DEPARTMENT
01.2002 - 11.2003
GED -
Prospect Heights
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