Carla Anderson
Fort Pierce
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and exploring different solutions to resolve customer needs effectively.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Blue Cross Blue Shield of Massachusetts
11.2022 - Current
- Handling member calls daily, with duties including plan education, claim reviews/adjustments.
- Handling SSL calls.
- Assisting with/responding to the MTC (Make The Call) inbox inquiries.
- Assisting with/responding to the WFB (Web Feedback) inbox.
- Assisting Member Service Research with MyBlue/Member correspondences and Sub pay voids.
- Trainings completed: COB, Pharmacy, Dental, PPO/HMO/Blue Choice, Direct Pay, Simple Solutions, TC360, Appeals & Grievances, SSL.
Customer Service Representative
ABC Home Medical Supply, Inc
06.2019 - 10.2022
- Handling customer calls daily with duties including order placement/verification.
- Educating new and prospective customers on various durable medical equipment products.
- Insurance verification.
Customer Service Specialist
Staffing Five LLC
03.2015 - 04.2019
- Handling calls daily with duties including order placement/verification.
- Cold calling.
- Upselling.
- Insurance verification.
- Provider outreach.
- Educating new and prospective customers on various pain relief options covered by their insurance.
Education
Associate of Arts - Business Administration
Indian River State College
Ft. Pierce, FLHigh School Diploma - undefined
Westwood High School
Fort Pierce, FL06.2012
Skills
- Data entry
- Research
- Microsoft
- Problem solving
- Attention to detail
- Written/verbal communication
Personal Information
Willing To Relocate: Anywhere
Timeline
Customer Service Representative
Blue Cross Blue Shield of Massachusetts
11.2022 - Current
Customer Service Representative
ABC Home Medical Supply, Inc
06.2019 - 10.2022
Customer Service Specialist
Staffing Five LLC
03.2015 - 04.2019
High School Diploma - undefined
Westwood High School
Associate of Arts - Business Administration
Indian River State College
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