Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carla Arnitria Norton

Tampa

Summary

Seeking an opportunity to expand my responsibilities in a position that will utilize and challenge my experiences in training, management, organizational and customer service skills.

Overview

15
15
years of professional experience

Work History

Moffitt Cancer Center
03.2023 - Current
  • Perform pre-registration or registration of patients for appointments at the Cancer Center. This includes review of insurance data to ensure that each encounter can be billed appropriately. Communicate with the ordering, referring or attending providers and the patient, referring to scheduling guidelines, to correctly schedule appointment procedures. Explain required registration elements, including forms, to the patient when required. Review documented instructions with patients to ensure they are properly prepared for scheduled procedures, tests and/or appointments. Work collaboratively with team members as needed. Other job-specific duties as assigned, consistent with level on career ladder.

Welldyne
10.2022 - 03.2023
  • Respond in a prompt, professional and courteous manner to member questions regarding placement of an order and/or the status of an order. Provide customer support, referring complex issues or questions to appropriate support staff. Process orders and inquires, take payments on current and overdue orders and track packages for clients.

Finance Associate

Dental Works USA
12.2019 - 11.2022
  • Responsible for processing insurance claims, analyzing insurance information, performing data entry, handling insurance claims and reimbursements. Review claim submissions, obtain and verify information, correspond with insurance adjuster. Follow up with insured to make sure the claim is processed in a timely manner.

Dental Care Coordinator Tier I

Oncall Care Management
05.2015 - 02.2018
  • Processing insurance claims, analyzing insurance information and performing data entry. Assist provider office, adjusters, and the claimant with coordinating the treatment. Work with claimants on scheduling appointments. Updating the adjuster with the treatment procedures and explaining what or why treatment is needed, provide notes for treatment. Schedule transportation and follow up with the office for the next Appointment.

Front and Back Office Assistant

Citrus Park Dr. Lori Burchell, DDS General Dentistry
12.2010 - 01.2014
  • Responsibilities included chairside assisting duties, as well as front office duties including but not limited to patient breakdown of benefits, answering patient inquiries pertaining to treatment and insurance, confirming appointments and batching insurance claims.

Education

Bachelors Of Science - Human Services

Springfield College
Tampa, Florida
01.2009

Skills

  • Extensive customer service and claims skills
  • Experience with external and internal customers
  • Consultative experience including assessing client needs, recommending solutions, implementing solutions, and quantifying results
  • Confidentially record all customer information regarding claims, payments etc
  • Help with customer appeals to denied claims
  • Excellent problem solving, communication, computer, telephone, and data entry skills
  • Work well independently or as a team player
  • Can assist in training for others in a corporate setting on application software, and operating systems

Timeline

Moffitt Cancer Center
03.2023 - Current

Welldyne
10.2022 - 03.2023

Finance Associate

Dental Works USA
12.2019 - 11.2022

Dental Care Coordinator Tier I

Oncall Care Management
05.2015 - 02.2018

Front and Back Office Assistant

Citrus Park Dr. Lori Burchell, DDS General Dentistry
12.2010 - 01.2014

Bachelors Of Science - Human Services

Springfield College

Similar Profiles

CREATE PROFILE