Carla Arroyo
Belleville,NJ
Summary
Dynamic Treatment Coordinator with over 6 years of Denticon experience, adept at insurance verification and patient care coordination. Proven track record at Montclair Dental Spa for enhancing case acceptance rates and reducing no-shows through effective patient outreach. Excels in financial counseling and customer service, ensuring informed patient decisions and improved satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Treatment Coordinator
Montclair Dental Spa
10.2024 - Current
- Researched billing issues, scheduled appointments and verified insurance coverage.
- Organized daily huddles with dental team members to review schedules, discuss potential challenges, and prepare for success throughout the day.
- Reduced no-show appointments by implementing a reliable reminder system including phone calls, texts, or emails as preferred by each individual patient.
- Managed the coordination of complex multi-disciplinary cases involving multiple specialists, ensuring timely completion of treatments.
- Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
- Reviewed X-rays to help patients determine best treatments.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
- Increased case acceptance rates through persuasive presentation of treatment options and benefits.
- Laid out potential payment plans for patients.
Support Coordinator
Onsite Dental
07.2021 - 12.2023
- Improved client satisfaction by efficiently addressing and resolving support issues.
- Scheduled appointments and meetings for director and member team.
- Provided ongoing training to staff members on best practices in care coordination, promoting professional development and fostering a knowledgeable workforce.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Processed medical insurance claims and payments.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
- Supported dentist in maintaining accurate documentation of treatment plans for better continuity of care between visits.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Managed accounts receivable duties by timely invoicing patients for services rendered while tracking payments received or outstanding balances due accurately.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Took dental images following strict patient protection rules, applying lead aprons.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
Henry the Dentist
Operation Coordinator
02.2017 - 07.2020
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Established team priorities, maintained schedules and monitored performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Drop the Mobile units and inventory for the daily basic
Dental Assistant
Castillo and Mulkay
01.2014 - 02.2017
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Sterilized rooms and prepped equipment and instruments for [Number] procedures daily.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
Education
Associate of Arts - Business Administration
Essex County College
Newark, NJ07-2025
Skills
- Appointment scheduling
- HIPAA compliance
- Office administration
- Financial counseling
- Insurance verification
- Patient care coordination
- Treatment Planning
- Exam room preparation
- Dental care
- Dental assessment experience
- X-ray interpretation skills
- Dental insurance expertise
- Expertise of payment plans
- Customer service
- Patient education
- Organizational skills
- Patient outreach and Follow-up
- 6 years Denticon Experience
Certification
- OSHA Certified
- First Aid Certification
- Dental assistant Certified
- X-ray License
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Treatment Coordinator
Montclair Dental Spa
10.2024 - Current
Support Coordinator
Onsite Dental
07.2021 - 12.2023
Henry the Dentist
Operation Coordinator
02.2017 - 07.2020
Dental Assistant
Castillo and Mulkay
01.2014 - 02.2017
- OSHA Certified
- First Aid Certification
- Dental assistant Certified
- X-ray License
Associate of Arts - Business Administration
Essex County College
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