Summary
Skills
Work History
Education
Overview
CustomerServiceRepresentative
Carla Bailey

Carla Bailey

Atlanta,GA

Summary

Dedicated business professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Enthusiastically seeking a dynamic position leveraging extensive experience in sales consulting for retail and wholesale sectors, complemented by extensive property management experience. This skill set encompasses strategic business development, leadership, and adept communications. With a proven track record spanning over a decade in the retail industry, consistently striving for innovation, growth, and profitability while prioritizing customer service. Excited to contribute this wealth of experience, dedicated to community development, and customer-centric approach within a progressive organization.

Skills

  • Business Development
  • Administrative Support
  • Business Process Optimization
  • Tactical Planning
  • Operations Management
  • Strategic Marketing
  • Strategic Planning
  • Safety Enforcement
  • Organization and Time Management
  • Microsoft Office
  • Team Building
  • Event Coordination
  • Call Center Experience
  • Customer Relations
  • CRM Software

Work History

Brand Marketing Manager

Fred4Face, MUA, LLC
09.2020 - Current
  • Successfully manage brand strategy and marketing initiatives for renowned Celebrity Makeup Artist Fred Sanders, catering to prestigious clientele, including Emmy and Golden Globe winner Debbie Allen, Tony and Emmy Award winner Phylicia Rashad, Gospel Legend Shirley Ceaser, Oscar and Emmy Award winner Common, Emmy Award Winner KeKe Palmer and many other high-profile individuals.
  • Developed and implemented comprehensive brand strategies aligned with unique positioning of Fred Sanders in beauty and fashion industries.
  • Cultivated and maintained strong relationships with high-profile clients, ensuring satisfaction and long-term collaborations.
  • Coordinated successful marketing campaigns showcasing Fred Sanders' expertise.
  • Managed Fred Sanders' social media presence, implementing strategies that resulted in significant growth of followers and increased engagement to over 10k followers.
  • Facilitated collaborations with celebrities, influencers, and brands, enhancing overall brand image and visibility.
  • Oversaw and actively participated in planning and execution of events, including appearances on TV shows such as reality show "Married to Medicine," multiple shows at Fashion Week in New York, and pop-up events featuring immersive brand experiences.
  • Negotiated and secured partnerships with national brands such as Fashion Fair, further establishing Fred Sanders as a prominent figure in the beauty and fashion industry.
  • Collaborated with Fred Sanders on various film projects, including notable contributions to "American Fiction."
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
  • Demonstrated adaptability and innovation by staying abreast of industry trends.

Business Owner/Operator

Carla's Boutik
09.2013 - 09.2020
  • Manage day-to-day business operations in a luxury boutique environment carrying elite brands.
  • Leveraged sales expertise to promote products and capitalized on upsell opportunities increasing sales by 30 percent.
  • Enhance operational efficiency and productivity by managing budgets, and accounts, and cut costs by 20 percent.
  • Evaluate suppliers to maintain cost controls and improve operations.
  • Consult with customers to assess needs and propose optimal solutions. Answer constant flow of customer calls and chats using chat box with minimal wait times with a customer base of 3000.
  • Use knowledge of market trends to create value-added solutions organize and attend trade shows, and special events to showcase products, network with other businesses and attract new customers.
  • Oversee business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
  • Develop and implement marketing strategies to generate new customers and increase sales and profit margins.
    Prepare bank deposits and handle business sales, returns and transactions.
  • Developed community reputation through a commitment to customer satisfaction and strong client relationships.

Sales Consultant Representative

America's Mart
09.2010 - 09.2020
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions negotiated contracts with clients and developed relationships with key personnel. Managed customer accounts to secure customer satisfaction and repeat business.
  • Managed sales plan activities, promotions and product launches resulting in expanded revenues and branding. Retained excellent client satisfaction ratings through outstanding service delivery.
  • Initiated over 100 cold calls weekly and engaged in face-to-face sales presentations, meeting with a minimum of 20-30 clients daily. Additionally, successfully generated new leads through networking and active participation in industry events.
  • Contacted regular and prospective customers to demonstrate products, explain features and solicit orders.
  • Collaborated with cross-functional teams to identify and address customer needs.

Property/Front Office Manager

Shannon Villa Condominiums
09.2011 - 09.2013
  • Monitored customer service trends and provided insights to management team for further improvement and created, prepared, and delivered reports to various departments for over 250 condominiums
  • Reconciled end-of-day reports to determine accurate billing and payment processing.
  • Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
  • Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
  • Prepared agendas and took notes at meetings to archive proceedings.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.
  • Communicated effectively with owners, residents, and on-site associates. Monitored tenant behavior and implemented corrective action to maintain order in assigned properties. Coordinated with legal counsel to resolve tenant disputes.
  • Responded to Common Area Maintenance (CAM) inquiries.
  • Conducted regular inspections of both interior and exterior of properties to comply with local, state and federal regulations. Implemented and enforced policies and procedures to maintain properties to the highest standards.

Sales/Merchandiser Store for Homes

Macy's
09.2007 - 09.2010
  • Inspected merchandise for quality and arranged proper display location on sales floor.
  • Updated pricing and signage to complete product displays and educate customers.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Collaborated with store managers to devise store layouts and establish aesthetic appeal.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Conducted regular store audits to verify compliance with company policies.
  • Generated weekly, monthly and quarterly sales reports to highlight milestones and activities.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Created visual displays to highlight new and featured products.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.

Education

BBA - Marketing Management And Research

Georgia State University
Atlanta, GA

Certificate - Fashion Styling Foundations

Fashion Institute of Technology
New York, NY
02.2024

Overview

16
16
years of professional experience

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Carla Bailey