Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Carla Barbosa

Medford,MA

Summary

Organized bakery employee with in-depth knowledge of food safety and sanitation. Well-versed in monitoring bakery supply inventory and aiding management in compiling weekly and monthly orders. Meticulous, offering thorough understanding of bakery operations, food and kitchen safety and customer service. Assisting customers with orders for special occasion items and daily purchases. Skilled in using and cleaning bakery tools and equipment to perform baking tasks.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Bakery Worker

Whole Food Market
11.2022 - Current
  • Collaborated with team members to maintain a positive and productive work environment, ensuring smooth daily operations.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
  • Ensured consistent quality by adhering to strict food safety regulations and sanitation guidelines throughout all stages of production.
  • Reduced waste by efficiently managing inventory and rotating products to ensure freshness.
  • Demonstrated versatility within the role by performing various tasks such as decorating cakes, preparing doughs, mixing batters, and baking pastries as required for business needs.
  • Decorated and merchandised quality bakery goods to build business reputation and revenue base.
  • Recommended retail products for at-home use.
  • Tagged and prepared new merchandise for retail sales.
  • Promoted salon-exclusive products to increase retail sales.

Stocking, Customer Service And TL

Wegmans Marketplace
11.2018 - 06.2022
  • Provided exceptional support for customers, leading to increased loyalty and repeat business.
  • Handled escalated customer complaints professionally, working towards mutually agreeable resolutions while preserving the company''s reputation.
  • Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns in a timely manner.
  • Supported management in decision-making processes by providing detailed reports on operational activities and performance outcomes.
  • Identified trends in customer feedback, suggesting opportunities for improvement or additional training needs for staff members.
  • Mentored junior team members, sharing industry best practices and fostering professional growth within the organization.
  • Reduced response times by effectively managing high-volume customer inquiries and prioritizing urgent issues.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Communicated with vendors regarding backorder availability, future inventory, and special orders.
  • Answered constant flow of customer calls with minimal wait times.
  • Boosted sales revenue by skillfully promoting diverse service options.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Assisted in the development of new procedures that resulted in a more efficient work environment and improved service quality.

Cashier

Wegmans Marketplace
10.2017 - 11.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Host, Assistant Manager

J&J Restaurant
01.2015 - 12.2021
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
  • Assisted managers with quickly resolving service- and food-related issues.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Used cash registers and credit card machines to cash out customers.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Answered phone calls to take orders, give information and document reservations.
  • Relayed guest comments or suggestions to manager on duty for further action.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.

Education

High School Diploma -

Pets Dream
Malden, MA
10.2023

High School Diploma -

Matias Aires
Portugal
06.1991

Skills

  • Packaging products
  • Food safety knowledge
  • Communication abilities
  • Cleaning duties
  • Allergen awareness
  • Sanitation Procedures
  • Recipe Following
  • Ingredient measuring
  • Temperature Monitoring
  • Pastry Making
  • Flexible Schedule
  • Food handling safety
  • Team Collaboration
  • Punctual and Reliable
  • Food Safety Compliance
  • Phone Etiquette
  • Supply Ordering
  • Stock replenishment
  • Temperature Control
  • Stocking and Shelving
  • Product Sampling
  • Surface cleaning
  • Stock Rotation
  • Shrink Reduction
  • Friendly and Helpful
  • Sales Promotion
  • Organization
  • Reliable and Responsible
  • Creative Thinking
  • Strong Communication and Interpersonal Skills
  • Team Cooperation
  • Safety and Cleanliness Standards
  • Familiar With Several Commercial Software Packages Including Microsoft, Word, Excel Acess And Power Point
  • Course Informatic Management
  • Professional HairDresser
  • Professional Singer
  • Professional Groomer
  • Physical Therapist
  • Elderly Care And Caring For The Disable
  • Team Leadership

Certification

Food Handler Essentials Course

CPR

Diploma In Caregiving

Informatic

Hairdresser

Nails Art

Esthetics, Skin Cleasing, Massage

Wax

Groomer

Languages

English
Full Professional
Portuguese
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Bakery Worker

Whole Food Market
11.2022 - Current

Stocking, Customer Service And TL

Wegmans Marketplace
11.2018 - 06.2022

Cashier

Wegmans Marketplace
10.2017 - 11.2018

Host, Assistant Manager

J&J Restaurant
01.2015 - 12.2021

High School Diploma -

Pets Dream

High School Diploma -

Matias Aires

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