Carla Barbosa
Saugus,MA
Summary
Organized bakery employee with in-depth knowledge of food safety and sanitation. Well-versed in monitoring bakery supply inventory and aiding management in compiling weekly and monthly orders. Meticulous, offering thorough understanding of bakery operations, food and kitchen safety and customer service. Assisting customers with orders for special occasion items and daily purchases. Skilled in using and cleaning bakery tools and equipment to perform baking tasks.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Team Member Bakery And Cake Decorator
Whole Food Market
Cambridge MA Fresh Pond
11.2022 - Current
- Collaborated with team members to maintain a positive and productive work environment, ensuring smooth daily operations.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Ensured consistent quality by adhering to strict food safety regulations and sanitation guidelines throughout all stages of production.
- Reduced waste by efficiently managing inventory and rotating products to ensure freshness.
- Demonstrated versatility within the role by performing various tasks such as decorating cakes, preparing doughs, mixing batters, and baking pastries as required for business needs.
- Make Cakes And Mix Frosting
- Developed new recipes based on seasonal ingredients, contributing to menu innovation.
- Ensured compliance with food safety standards during production and storage processes.
- Decorated and merchandised quality bakery goods to build business reputation and revenue base.
- Recommended retail products for at-home use.
- Tagged and prepared new merchandise for retail sales.
- Promoted salon-exclusive products to increase retail sales.
Cashier, Stocking, Customer Service And TL
Wegmans Marketplace
Medford, MA
11.2018 - 06.2022
- Provided exceptional support for customers, leading to increased loyalty and repeat business.
- Handled escalated customer complaints professionally, working towards mutually agreeable resolutions while preserving the company''s reputation.
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns in a timely manner.
- Supported management in decision-making processes by providing detailed reports on operational activities and performance outcomes.
- Identified trends in customer feedback, suggesting opportunities for improvement or additional training needs for staff members.
- Mentored junior team members, sharing industry best practices and fostering professional growth within the organization.
- Reduced response times by effectively managing high-volume customer inquiries and prioritizing urgent issues.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Communicated with vendors regarding backorder availability, future inventory, and special orders.
- Answered constant flow of customer calls with minimal wait times.
- Boosted sales revenue by skillfully promoting diverse service options.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Assisted in the development of new procedures that resulted in a more efficient work environment and improved service quality.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balances through diligent cash handling.
- Provided exceptional customer service, resolving inquiries and complaints promptly.
- Assisted in training new cashiers on policies and procedures.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Security Officer
MIT
Cambridge, MA
09.2016 - 12.2018
- Monitored campus premises to ensure safety and security of students and staff.
- Responded promptly to emergency situations, assessing risks and implementing appropriate protocols.
- Conducted regular patrols to deter potential threats and maintain a visible security presence.
- Reviewed surveillance footage to identify suspicious activities and support investigations.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Education
High School Diploma -
Pets Dream
Malden, MA10-2023
High School Diploma -
Matias Aires
Portugal06-1991
Skills
- Packaging products
- Food safety knowledge
- Communication abilities
- Cleaning duties
- Allergen awareness
- Sanitation Procedures
- Recipe Following
- Ingredient measuring
- Temperature Monitoring
- Pastry Making
- Flexible Schedule
- Food handling safety
- Team Collaboration
- Punctual and Reliable
- Food Safety Compliance
- Phone Etiquette
- Supply Ordering
- Stock replenishment
- Temperature Control
- Stocking and Shelving
- Product Sampling
- Surface cleaning
- Stock Rotation
- Shrink Reduction
- Friendly and Helpful
- Sales Promotion
- Organization
- Reliable and Responsible
- Creative Thinking
- Strong Communication and Interpersonal Skills
- Team Cooperation
- Safety and Cleanliness Standards
- Familiar With Several Commercial Software Packages Including Microsoft, Word, Excel Acess And Power Point
- Course Informatic Management
- Professional HairDresser
- Professional Singer
- Professional Groomer
- Physical Therapist
- Elderly Care And Caring For The Disable
- Team Leadership
Certification
Food Handler Essentials Course
CPR
Diploma In Caregiving
Informatic
Hairdresser
Nails Art
Esthetics, Skin Cleasing, Massage
Wax
Groomer
Languages
English
Full Professional
Portuguese
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Team Member Bakery And Cake Decorator
Whole Food Market
11.2022 - Current
Cashier, Stocking, Customer Service And TL
Wegmans Marketplace
11.2018 - 06.2022
Security Officer
MIT
09.2016 - 12.2018
High School Diploma -
Matias Aires
High School Diploma -
Pets Dream