Carla Barreto
Fort Myers,FL
Summary
With experience in service coordination and support. Expert at conducting assessments, developing individualized care plans, and coordinating referrals. Upbeat and encouraging with attention on modeling and coaching appropriate behavior and practices. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Caring professional prepared to deliver case management and client advocacy. Dedicated to helping others achieve progress toward goals and meet specific needs. Wide-ranging knowledge of applicable services and professionals appropriate for clients.
Overview
8
8
years of professional experience
Work History
Shelter Worker
WorkForce
10.2022 - 12.2022
- Supported clients through development of new life skills, obtaining resources and transitioning back to society.
- Helped clients navigate social services system and access needed resources.
- Coordinated with different service providers to meet clients' individual needs.
- Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks.
- Led group discussions and activities to meet different community needs.
- Tracked service activities and outcomes against outlined plans and goals.
- Kept case files updated, accurate and aligned with requirements.
Site Specialist
Curative
06.2021 - 12.2022
- Trained new team members on site policies and procedures.
- Oversaw personnel safety and efforts at work site.
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
- Maintained records and logs of work performed and materials and equipment used.
- Implemented best practices and safe operating procedures.
- Developed work schedules for team members to maximize shift coverage.
- Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
- Guided employees and contractors in task completion, offering assistance to meet tight deadlines.
- Resolved issues between employees and customers using company policies.
- Troubleshot issues to keep machinery and tools operational.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
- Built and established relationships with staff and vendors.
Leasing Consultant
Coral Pointe Apartments
07.2019 - 05.2021
- Greeted clients, showed apartments, and prepared leases.
- Verified tenant incomes and other information before accepting lease applications.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Collected rent and tracked resident payments and information in computer system.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Generated professional networks by engaging in professional, industry and government organizations.
Leasing Agent
Huntington Place
02.2017 - 01.2019
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Distributed and followed up on tenant renewal notices.
- Assisted my manager with the office payroll And HR.
Banquet Server
The Francis
04.2015 - 03.2018
- Set up banquet tables and chairs based on event requirements.
- Carried out professional service, retaining polite and friendly approach at all times.
- Provided friendly, courteous service to create memorable moments for guests.
- Arranged linens and table settings according to seating plan and event theme.
- Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
- Worked with banquet manager to coordinate event set up and schedule.
- Responded to guest inquiries and requests promptly and courteously.
- Handled food and beverage orders for up to 500 guests, delivering prompt and friendly service.
- Adhered to all health and safety regulations while serving food and beverages.-
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Kept register accurate through correct billing, payment processing, and cash management practices.
Education
High School Diploma -
Henry Clay High School
Lexington, KY06.2004
Skills
- Medical Assessments
- Admissions Screening
- Call Screening
- Residential Support
- Safety Protocols
- Group Management
- Client Documentation
- Managing Inventory Stock
- Microsoft Office
- Manage Schedules
- Costumer Service
- Laboratory Procedures
- Surgical Equipment Cleaning
- Treatment Protocols
- Policy and Procedure Explanations
- Coordinating Services
- Product Inventories
- Recommending Policy Improvements
- Safety Control
- POS System
- Knock System
- Yardi System
- AMSI System
- Resman System
- CRM System
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Shelter Worker
WorkForce
10.2022 - 12.2022
Site Specialist
Curative
06.2021 - 12.2022
Leasing Consultant
Coral Pointe Apartments
07.2019 - 05.2021
Leasing Agent
Huntington Place
02.2017 - 01.2019
Banquet Server
The Francis
04.2015 - 03.2018
High School Diploma -
Henry Clay High School
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