Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Carla Beilin

Miami,FL

Summary

Dynamic and results-driven professional with a proven track record as a customer advocate. Possessing exceptional organizational skills and a passion for delivering exceptional service, I am actively seeking a challenging role in management or leadership where I can leverage my expertise to drive organizational success and foster employee engagement.

Overview

9
9
years of professional experience
8
8
Certification

Work History

Customer Service Advocate

UnitedHealthcare
National Remote
11.2021 - Current
  • Received comprehensive training across multiple departments within UnitedHealthcare, including handling incoming calls related to web technical issues and providing customer advocate services
  • Played a key role in launching the new Live Person chat feature with UnitedHealthcare, serving members through live chat services
  • Specialized training in Dual Special Needs Plans (DSNP), Medicaid, and Medicare Dual Complete plans to ensure comprehensive support for members
  • Listen actively and ask appropriate questions to identify specific questions or issues, and document inquiries from members of UHC’s programs regarding the following: Medical, vision, dental, pharmacy plan details, Plan/program eligibility, medical claims
  • Use multiple databases, tools, and partnerships to refer and enroll members to appropriate internal specialists and programs, based on needs.

Front Desk Medical Assistant

Psychiatrist & Addiction of Dr. Flores
Miami, FL
08.2020 - 12.2020
  • Coordinated with physicians' offices to ensure accurate transfer of medical records between facilities
  • Ensured compliance with all applicable laws and regulations related to healthcare administration
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff
  • Protected patients by observing strict HIPAA guidelines
  • Managed office phone lines by checking voicemail, returning calls, and directing messages to team members.

Dispatch Supervisor & Driver

Lexus of Kendall
01.2015 - 01.2018
  • Managed daily operations of the dispatch team to ensure efficient workflow and customer service
  • Coordinated with other departments to ensure timely delivery of goods and services.

Education

Bachelor of Applied Science in Supervision & Management, Concentration: Human Resources -

Miami Dade College
04.2024

Associate Degree in Nursing -

Florida National University
08.2020

Skills

  • Fluent in English and Spanish, both spoken and written Comfortable with translation and interpretation tasks as needed
  • Medical Terminology Knowledge
  • Inbound And Outbound Calling
  • Business Growth And Retention
  • Quality Control Reporting

Certification

  • Completed a total of 492 Nursing Clinical Hours in various Hospitals, and nursing care facilities.
  • Healthcare Economics for Executives and Managers, CEUFast, Inc.
  • Child Abuse: New York State Education Department Approved Provider
  • Infection Control and Barrier Precautions. ANCC
  • OSHA, HIV/AIDS, Domestic Violence, and Preventing Medical Errors.
  • BLS - Issued by American Heart Association

References

References available upon request.

Timeline

Customer Service Advocate

UnitedHealthcare
11.2021 - Current

Front Desk Medical Assistant

Psychiatrist & Addiction of Dr. Flores
08.2020 - 12.2020

Dispatch Supervisor & Driver

Lexus of Kendall
01.2015 - 01.2018

Bachelor of Applied Science in Supervision & Management, Concentration: Human Resources -

Miami Dade College

Associate Degree in Nursing -

Florida National University

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Carla Beilin