Carla BELL
Beaumont,TX
Summary
Dynamic customer service professional with a proven track record at Alorica, excelling in conflict resolution and enhancing customer loyalty. Skilled in data entry and cash handling, I leverage patience and empathy to deliver exceptional service, ensuring compliance and operational efficiency while fostering team collaboration and improving customer satisfaction.
Knowledgeable [Desired Position] with valuable experience in delivering exceptional customer service and driving sales. Successfully assisted in merchandising and inventory management, resulting in improved store presentation. Demonstrated ability in effective communication and problem-solving skills.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Retail Sales Clerk
United Postal Service
06.2016 - Current
- Assisted customers by answering questions and fulfilling requests.
- Helped customers complete purchases, locate items, and join reward programs.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Answered questions about store policies and addressed customer concerns.Also passport agent, fingerprint agent as well
Customer Service Representive
Alorica
11.2013 - 05.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Loan Clerk
Lendmark Financial Services
01.2014 - 01.2016
- Demonstrated attention to detail by accurately entering borrower information into the database, minimizing data entry errors.
- Strengthened relationships with clients by delivering excellent customer service throughout the loan process.
- Scheduled and conducted mortgage closings.
- Ensured compliance with federal, state, and company regulations by staying current on industry trends and best practices.
- Maintained confidentiality of sensitive client information while adhering to strict privacy policies and procedures in place at the company.
Logistic Supervisor, Medical Transportation
Nutrition &services for Seniors
07.2000 - 09.2013
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.. Also build routes for medical and meals, oon a dailey basic.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment. mapped daily routes for 15 employees, on daily basics.
Education
No Degree - Nursing
Lamar State College Port
Port Arthur, TX08-2000
GED -
Beaumont Learning Center
Beaumont, TX09-1984
Skills
- Patience and empathy
- Reliability and punctuality
- Handling customer complaints
- Customer engagement
- Upselling strategies
- Merchandise display
- Teamwork
- Customer service
- Problem-solving
- Customer assistance
- Money handling
- Cash handling
- Phone etiquette
- Flexible schedule
- Data entry
- Store opening and closing
- Cash register operation
- Retail sales
- Product knowledge
- Stocking and receiving
- Cash drawer balancing
- FLUENT IN [LANGUAGE]
Certification
- Licensed passport clerk - 3 years
- united postal services, [Company Name] - 3years
- Licensed fingerprinting clerk - 14 month's
Languages
English
Native or Bilingual
Timeline
Retail Sales Clerk
United Postal Service
06.2016 - Current
Loan Clerk
Lendmark Financial Services
01.2014 - 01.2016
Customer Service Representive
Alorica
11.2013 - 05.2016
Logistic Supervisor, Medical Transportation
Nutrition &services for Seniors
07.2000 - 09.2013
No Degree - Nursing
Lamar State College Port
GED -
Beaumont Learning Center
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