Carla Benavides
Summary
Adept at navigating high-stress environments, I enhanced customer loyalty and streamlined data management at Macy's Department Store. My bilingual proficiency and advanced Microsoft Office skills underpin a track record of efficient office management and exceptional administrative support, ensuring confidentiality and fostering strong customer relationships.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Building Cleaning Systems
06.2018 - 03.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Maintained inventory of office supplies and placed orders.
- Managed scheduling for executive team, balancing complex calendars to ensure optimal use of time.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Administrative Intern
Taller San Jose
08.2016 - 09.2017
- Handled sensitive information with discretion, ensuring confidentiality was maintained at all times when dealing with personnel records or proprietary company data.
- Answered incoming phone calls pleasantly directed calls to appropriate personnel.
- Delivered exceptional customer service to both internal and external clients through prompt response times and clear communication of information.
- Purchased and maintained office supplies.
- Supported staff on special assignments and ad hoc projects.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Coordinated and scheduled meetings and appointments.
Customer Service Representative
Macys Department Store
08.2015 - 01.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained up-to-date knowledge of product and service changes.
Education
High School Diploma -
Taller San Jose
Santa Ana12-2016
Associate of Arts - Business Administration And Management
Santa Ana College
11-2016
Skills
- Customer Engagement
- Detail-Oriented Data Management
- Digital Literacy
- Office Management
- Advanced Microsoft Word Proficiency
- Proficient in Microsoft Excel
- Efficient File Structuring
- Microsoft outlook
- Records Management
- Customer Service Expertise
- Bilingual in English and Spanish
- Administrative support
Accomplishments
- Designed a more efficient Excel template to track and manage office personnel calendars and daily meetings.
- Scheduling - Communicated with patients through phone, fax, email and in person to schedule appointments and answer inquiries.
- Billing - Cooperated with Medicare, Medicaid and private insurance providers to establish relationships and resolve billing issues.
Certification
- Professional Telephone Skills Certification – Customer Service Training Institute.
- Project Management Professional (PMP) - Project Management Institute.
- Customer Service Specialist (CSS) Certification – HDI.
- Certified Business Office Manager (CBOM) - International Certification & Training Center.
Languages
English
Native or Bilingual
Timeline
Administrative Assistant
Building Cleaning Systems
06.2018 - 03.2024
Administrative Intern
Taller San Jose
08.2016 - 09.2017
Customer Service Representative
Macys Department Store
08.2015 - 01.2016
High School Diploma -
Taller San Jose
Associate of Arts - Business Administration And Management
Santa Ana College
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