Carla Bennett

Insurance billing ensuring accuracy in coding and insurance claims. Followed up on past due insurance claims. Insurance verification. Payment processing & collections. Office organization & administrative support. Customer service & patient relations. Prepared daily & monthly reports for the practice manager. Managed patient records, ensuring all information was correctly entered and updated. Helped train office staff.

Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of production and collections by 10-15% increase each year.

Optimized organizational systems for payment collections, including over the counter, AP/AR, past due, and insurance resulting in 98-100% success rate each month.

Manage highly productive schedule providing service for 45-60 patient per day.

Successfully implemented new technologies and process automations to encourage continuous improvement.

Recruited, hired, trained and supervised staff of 15 employees.