Summary
Work History
Education
Skills
Timeline
StoreManager

Carla Benton

Lennox,SD

Summary

Dynamic leader with a proven track record at Gage Brothers, enhancing operational efficiency and team performance. Excelled in customer service orientation and effective problem-solving, significantly improving service delivery. Demonstrated strong leadership and decision-making skills, driving quality assurance and policy adherence across functions.

Work History

Service Lead

Perkins
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Managed timely and effective replacement of damaged or missing products.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Created and maintained detailed database to develop promotional sales.
  • Maintained up-to-date knowledge of product and service changes.
  • Trained new personnel regarding company operations, policies and services.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Trained staff on operating procedures and company services.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Warehouse Assistant

Twin City Fan
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
  • Assisting with returns and exchanges to restore customer confidence and prevent loss of business.
  • Packaged and shipped orders accurately to promote safe and quick delivery to customers.
  • Operated forklifts, pallet jacks and other warehouse equipment to move goods quickly and safely.
  • Loaded and unloaded delivery trucks promptly for further distribution.
  • Conducted inventory control checks and maintained equipment to keep warehouse well-stocked and equipment in good working order.
  • Sorted and delivered materials to different work areas and staff.
  • Moved shipment materials to and from designated areas using lift and hand trucks.
  • Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
  • Processed required paperwork to expedite handling of shipped and received goods.
  • Utilized forklift or pallet truck to load, unload, transport and store goods.

Warehouse Supervisor

Gage Brothers
  • Supervised warehouse operations by managing employees during shifts.
  • Oversaw daily operations and shipping and handling processes.
  • Supervised shipping and receiving, distribution and workplace safety.
  • Completed daily operations on time and maintained high standards of accuracy.
  • Operated warehouse material handling equipment correctly to move loads.
  • Performed troubleshooting to resolve issues with equipment, devices and products.
  • Used warehouse management software to reconcile daily inventory.
  • Maintained high levels of accuracy in daily operations.
  • Managed merchandise inventory transactions.
  • Monitored employee performance and offered mentoring and leadership to improve any deficiencies.
  • Kept detailed records of inventories and merchandise inventory transactions.
  • Monitored adherence to safety protocols and company policies by staying attentive to details.
  • Oversaw inventory control levels and verified compliance with storage and organization processes.
  • Supervised shipping and handling operations.
  • Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
  • Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
  • Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.

Education

None - Business/ Criminal Justice

Killian Community College
Sioux Falls, SD

Skills

  • Proposal writing
  • Effective problem solving
  • Sales support
  • Meeting facilitation
  • Strong leadership
  • Decision-making
  • Customer account management
  • Work prioritization
  • Information gathering
  • Verbal and written communication
  • Customer data confidentiality
  • High-energy attitude
  • Account management
  • Customer service
  • Policy adherence
  • Money handling
  • Multitasking
  • Shipping and receiving
  • Adaptability and flexibility
  • Calm and professional under pressure
  • Warehousing functions
  • Customer service orientation
  • Quality assurance
  • Reliability
  • Policies and procedures adherence

Timeline

Service Lead

Perkins

Warehouse Assistant

Twin City Fan

Warehouse Supervisor

Gage Brothers

None - Business/ Criminal Justice

Killian Community College

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