Carla Berumen
Santa Paula,USA
Summary
Dynamic restaurant professional with extensive experience at Lure Fish House, excelling in effective communication and problem-solving. Proven track record in training staff and enhancing customer satisfaction through exceptional service. Proficient in point-of-sale systems, ensuring accurate transactions and operational efficiency. Committed to fostering a collaborative team environment and elevating dining experiences.
Overview
25
25
years of professional experience
4
4
Certifications
Work History
Server
Lure Fish House
Camarillo, California
05.2019 - Current
- Provided excellent customer service while maintaining composure in a fast-paced dining environment.
- Oversaw multiple tables while facilitating on-time food and beverage delivery.
- Exhibited enthusiasm and expertise regarding restaurant menu and offerings.
- Engaged with kitchen team to secure order correctness and elevate presentation excellence.
- Maintained cleanliness and organization of dining area throughout shifts.
- Processed payments accurately using point-of-sale systems.
- Trained new servers on restaurant policies and standards.
- Resolved customer complaints with professionalism and empathy to elevate satisfaction.
- Facilitated precise handling of money transactions in compliance with established cash payment procedures.
- Operated POS terminals to input orders, split bills, and calculate totals.
Restaurant Manager
Hampton Ranch Restaurant
Santa Paula, US
01.2020 - 10.2021
- Worked closely with restaurant owner
- Apart of the hiring and onboarding process
- Assembled restaurant furniture and equipment
- Trained staff to follow restaurant procedures
- Inventory management
- Cleaned entire restaurant consistently
Head Varsity Softball Coach
Santa Paula Unified School District
Santa Paula, US
01.2009 - 12.2019
- Provide training direction, encouragement, motivation, and nutritional advice to prepare athletes for games, competitive events, or tournaments.
- Plan, organize and conduct all aspects of the softball program, including physical conditioning/strength training, practice sessions and fundraising.
- Explain and enforce safety rules and regulations.
- Teach advanced softball skills. Evaluate and motivate players and provide positive feedback.
- Plan and direct physical conditioning programs that will enable athletes to achieve maximum performance.
- Instruct individuals or groups in sports rules, game strategies, and performance principles, such as specific ways of moving the body, hands, or feet, to achieve desired results.
Food Prep
THE MUPU GRILL
Santa Paula, US
01.2015 - 12.2017
- Performed food preparation duties such as preparing fruits, vegetables, salads, appetizers, cold dishes, and portioning desserts when kitchen staff was stretched out thin.
Assistant Manager
THE MUPU GRILL
Santa Paula, US
01.2013 - 12.2017
- Worked closely with the General Manager
- Assisted in the training of new waiters, ensuring attention to detail and comprehensive understanding of restaurant methodology and practices.
- Maintained and oversaw establishment during lunch.
- Addressed all guest complaints
- Set up restaurant for success during and after every shift
- Checked with customers to ensure that they were enjoying their meals and took action to correct any problems.
- Maintain the cleanliness of the restaurant
- Kept track of inventory to ensure that the restaurant never ran out of all beverage items, linen, napkins, utensils, salt, pepper, cream, hot tea, coffee, condiments or POS paper rolls.
- Managed transactions with vendors.
- Oversaw establishment during health inspections.
Server/Bartender
THE MUPU GRILL
Santa Paula, US
01.2008 - 12.2017
- Executed complete opening, closing, and shift change duties to maintain operational efficiency.
- Provided friendly and professional service while taking orders from patrons.
- Monitored customer satisfaction, addressing issues promptly to enhance dining experience.
- Verified patrons' identification to comply with age requirements for alcoholic beverage service.
- Processed customer payments accurately using POS terminals and ensured proper cash handling.
- Maintained cleanliness by clearing tables, preparing dining areas, and performing regular cleaning tasks.
Server
EL DURANGO
Alva, US
01.2005 - 12.2007
- Present menus to patrons and answer questions about menu items, making recommendations upon request.
- Wrote patron's food orders on slips, memorize orders for transmittal to kitchen staff.
- Served food or beverages to patrons.
- Remove dishes and glasses from tables or counters and take them to kitchen for cleaning.
- Clean tables or counters after patrons have finished dining.
- Rolled silverware, set up food stations, or set up dining areas to prepare for the next shift or for large parties.
- Filled salt, pepper, sugar, cream, condiment, and napkin containers.
- Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom.
Recreational Leader
CITY OF VENTURA
Ventura, US
01.2001 - 12.2003
- Provided site supervision or act as an attendant monitoring and overseeing a variety of youth and adult sporting events, including basketball, softball, soccer and flag football.
- Duties included scorekeeping, scheduling, communicating with staff and participants, cash management (making deposits) and completing related reports.
Education
Health and Wellness
Northwestern Oklahoma State University
Alva, OK01.2007
Associate of Arts - General Studies
Ventura College
Ventura, CA05.2003
High school diploma -
Santa Paula High School
Santa Paula, CA06.2001
Skills
- Effective communication
- Problem solving
- Organizational skills
- Conflict resolution
- Time management
- Team collaboration
- Computer proficiency
- Point of sale systems
- Basic mathematics
- Restaurant machinery expertise
Affiliations
Volunteer, Santa Paula Girls Softball (Softball Coach/Manager) - Santa Paula, CA (2022-Present)
Certification
ServSafe Food Handler
November 2024 - November 2025
November 2024 - November 2025
Languages
Spanish, Fluent
Timeline
Restaurant Manager
Hampton Ranch Restaurant
01.2020 - 10.2021
Server
Lure Fish House
05.2019 - Current
Food Prep
THE MUPU GRILL
01.2015 - 12.2017
Assistant Manager
THE MUPU GRILL
01.2013 - 12.2017
Head Varsity Softball Coach
Santa Paula Unified School District
01.2009 - 12.2019
Server/Bartender
THE MUPU GRILL
01.2008 - 12.2017
Server
EL DURANGO
01.2005 - 12.2007
Recreational Leader
CITY OF VENTURA
01.2001 - 12.2003
Health and Wellness
Northwestern Oklahoma State University
Associate of Arts - General Studies
Ventura College
High school diploma -
Santa Paula High School