Summary
Overview
Work History
Education
Skills
Timeline
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Carla Bigger

Summary

Dedicated Administrative Assistant with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs. Experienced in assisting with daily office needs and managing general administrative activities. Expertise in mathematics and finance-related initiatives. Successful in coordinating and executing meetings, travel and special events.

Overview

14
14
years of professional experience

Work History

Administrative Assistant

Beaumont Health
08.2022 - Current
  • Provided secretarial and office management support while building cooperative working relationships with 2 directors and 12 surgeons.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Inventoried and ordered supplies for office.
  • Scheduled appointments, meetings and events for management staff.
  • Responded effectively to sensitive inquiries or complaints.
  • Coordinated appointments, meetings and conferences.
  • Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Prepared and prioritized calendars and correspondence.
  • Directed customer communication to appropriate department personnel.
  • Composed correspondence, reports and meeting notes.
  • Tracked and submitted employee timesheets to prepare for payroll processing.
  • Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
  • Coordinated catering services for various functions, including sales trainings and department meetings.
  • Coordinated travel arrangements and completed expense reports for travel reimbursement.
  • Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.

Office Supervisor

Beaumont Health
06.2018 - 08.2022
  • Manages clerical staff (Scheduling, duties, training, evaluating, hiring, and counseling)
  • Maintains department schedules, tracks PTO, and manages daily assignment of duties for department
  • Coordinates maintenance of department website, and communication on policy updates
  • Processes/oversees/corrects payroll for all divisions of department as well as keeping accurate statistics for all employees
  • Coordinates all appointments, meetings, and projects for managers and director of the department
  • Manages meeting agendas and minutes.
  • Processes bills through PeopleSoft for the department. (i.e. BSBC PROM Invoices, Med Assist Fund, Cost Transfers, Zoll Life vest, etc.)
  • Organizes and coordinates all office and department activities
  • Order supplies, and maintain department appearance
  • Special Projects

Data Technician

Beaumont Health
12.2015 - 06.2018
  • Planned and coordinated meetings for the director of the department
  • Recorded minutes and planned agendas for meetings of up to 50 people
  • Managed approved vendors in Microsoft Access
  • Updated resource guide in shared drive and internal website
  • Greeted and directed visitors, vendors and interview candidates
  • Acted as security administrator for department specific program, Allscripts; including creating profiles for new employees, unlocking/changing passwords for locked employee profiles, granting job specific permissions for employees, and troubleshooting any issues
  • Run and send out daily reports
  • Manage and update department daily assignment
  • Record daily length of stay numbers in Excel and provide monthly/yearly summaries with graphs
  • Participate in pilot programs as requested
  • Create payment requests and documentation for Physician Advisors
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.

Appeals Management Clerk

Beaumont Health
08.2014 - 12.2015
  • Answered and directed up to 20 calls per hour
  • Planned and coordinated meetings for six managers and the director of the department
  • Ordered and distributed office supplies for department
  • Managed vendors, organization and upkeep of office
  • Scheduled in-person interviews
  • Properly distributed incoming mail
  • Greeted and directed visitors, vendors and interview candidates
  • Prepared bi-weekly time sheets for 100+ employees
  • Completed schedule entry into Excel and E-Time (payroll system)
  • Obtained signatures for Medicare forms from patients or families throughout the hospital
  • Copied patient charts upon manager request for patient appeals.

Clinical Assistant

Beaumont Health
03.2013 - 08.2014
  • Provided direct patient care, including taking vital signs, bathing, walking and conversing with patients and visitors
  • Answering call lights in a timely manner to assure patient safety
  • Provided doctors and nurses with emergent information accurately
  • Accurate and specific documentation of patient information
  • Answered and directed phone calls to the appropriate staff member
  • Directed visitors to the correct place
  • Accommodated patients and families requests to the best of my ability
  • Called doctors and answering services for consults
  • Called Rapid Response Team in urgent situations
  • Called CPR Team in emergent situations.

Nursing Assistant

Beaumont Health
12.2011 - 03.2013
  • Provided direct patient care, including taking vital signs, bathing, walking and conversing with patients and visitors
  • Answering call lights in a timely manner to assure patient safety
  • Provided doctors and nurses with emergent information accurately
  • Accurate and specific documentation of patient information
  • Answered and directed phone calls to the appropriate staff member.

Service Coordinator

Meijer
05.2009 - 11.2011
  • Provided great customer service to assure an enjoyable customer experience
  • Scheduled and adjusted employee break and end times according to store traffic
  • Audited and emptied employees registers
  • Made cash drop-offs to cashiers office
  • Answered and directed phone calls to the appropriate department
  • Provided first level of escalation for any issues in the store

Education

BBA - Accounting

Southern New Hampshire University
05.2025

High School Diploma - undefined

Waterford Kettering High School
2009

Skills

  • Professional phone etiquette
  • Excellent communication skills
  • Accurate and detailed
  • Strong Organization & Time Management
  • Employee Timesheet Processing
  • Works well under pressure
  • Data Entry Documentation
  • Employee Training
  • Report Analysis
  • Account Balancing
  • Travel Administration
  • Advanced MS Office Suite Knowledge

Timeline

Administrative Assistant

Beaumont Health
08.2022 - Current

Office Supervisor

Beaumont Health
06.2018 - 08.2022

Data Technician

Beaumont Health
12.2015 - 06.2018

Appeals Management Clerk

Beaumont Health
08.2014 - 12.2015

Clinical Assistant

Beaumont Health
03.2013 - 08.2014

Nursing Assistant

Beaumont Health
12.2011 - 03.2013

Service Coordinator

Meijer
05.2009 - 11.2011

BBA - Accounting

Southern New Hampshire University

High School Diploma - undefined

Waterford Kettering High School

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Carla Bigger