Bilingual Mortgage Loan Officer
Wells Fargo & Company
03.2017 - 12.2019
Carla Blandon
Business Banking, Sales & Coach
Santa Barbara,CA
Timeline
Bilingual Business Consultant &
Mission Community Services Corporation
2014.02 - Current
Bilingual Business Loan Officer
Wells Fargo & Company
09.2005 - 06.2016
BBA - Hospitality
Universidad De Las Americas
02.1992 - 11.1997
Work History
Bilingual Business Consultant &
Mission Community Services Corporation
San Luis Obispo, CA
2014.02 - Current
- Developed business strategies by conducting comprehensive market research and competitor analysis.
- Created and developed lesson plans to meet participants business needs.
- Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
- Increased client satisfaction by implementing tailored solutions for their unique business needs.
- Established strong client relationships through excellent communication and negotiation skills to secure long-term contracts.
- Facilitate workshops for business owners to improve their understanding of new systems or processes.
- Evaluated existing business models, identifying areas of improvement to increase revenue generation potential.
- Evaluated situations and delivered targeted solutions using various tools and resources.
- Developed complete business plans and operational strategies for new and existing business.
- Performed as consultant for startup business in areas of finance, sales, marketing, logistics, and training to various service professionals.
Bilingual Mortgage Loan Officer
Wells Fargo & Company
Santa Maria, CA
03.2017 - 12.2019
- Assessed borrowers'' financial situations to determine appropriate mortgage products and loan structure.
- Conducted thorough market research to identify new business opportunities within target demographics.
- Managed risk effectively by adhering closely to compliance guidelines during all stages of the loan origination process.
- Developed strong partnerships with local real estate agents to generate consistent referral sources for mortgages.
- Maintained a comprehensive knowledge of current industry trends and regulatory changes to provide expert guidance for clients.
- Delivered timely updates on loan status, communicating proactively with all parties involved in each transaction.
- Promoted cross-selling opportunities within the organization by identifying additional financial products that would benefit clients beyond their mortgage needs.
- Customized marketing materials aimed at attracting potential mortgage applicants within specific target markets.
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Explained different types of loans pertaining to client situations.
Bilingual Business Loan Officer
Wells Fargo & Company
San Luis Obispo, CA
09.2005 - 06.2016
- Maximized lending opportunities by actively prospecting new business leads through networking events and strategic partnerships.
- Improved cross-selling success by identifying additional financial products suitable for business loan clients.
- Exceeded sales targets consistently, demonstrating a strong understanding of various lending products and their benefits to clients.
- Conducted comprehensive credit analyses to assess the viability of potential borrowers and minimize risk exposure for the institution.
- Delivered informative presentations at industry conferences, showcasing our financial institution''s expertise in business lending solutions.
- Established referral networks with external partners such as accountants and attorneys, leading to an increased pipeline of qualified leads for business loans.
- Reviewed market trends regularly to identify new opportunities for expanding our portfolio of small business clients seeking loans.
- Enhancing the bank''s reputation by delivering exceptional service in line with established policies.
- Maintained a strong understanding of industry regulations and any changes affecting lending practices, ensuring full compliance in all transactions.
- Developed tailored marketing strategies targeting specific industries or business types, resulting in increased loan applications from niche markets.
- Maintained strict confidentiality of bank records and client information.
- Collaborated with other departments to promptly process loan applications.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Compiled database of loan applicants' credit histories, financial statements and other financial information.
- Developed and implemented marketing campaigns to attract new customers.
- Processed loan applications and monitored progress from start to finish.
- Monitored pipelines to track and log status of loans.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Identified opportunities to cross-sell and upsell loan products to customers.
- Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
Overview
19
19
years of professional experience
6
6
years of post-secondary education
Education
BBA - Hospitality
Universidad De Las Americas
Costa Rica 02.1992 - 11.1997
Skills
- Bilingual, (English and Spanish)
- Business Planning
- Extensive Knowledge of Retail
- Account Retention
- Revenue Generation
- Business Development
- Excellent sales skills
- Mentoring
- Presentation Skills
- Planning and Execution
- Leadership
Summary
Experienced Business Development Sales Specialist and Business Consultant offering proven track record of working with customers to achieve solutions and drive company growth. Skilled in networking with industry professionals to build lead pipeline and increase client base.
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs.
Strong communication and interpersonal skills for providing superior customer service. Results-oriented sales individual engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
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