Carla Bohringer
Blair,NE
Summary
Proven leader with extensive experience at Lincoln Financial Group, adept in strategic planning and team leadership. Excelled in enhancing team performance and customer satisfaction through effective staff development and problem-solving. Skilled in project management and verbal communication, achieving significant organizational goals. Fostered a culture of continuous improvement and collaboration, driving successful outcomes without compromising on quality or efficiency. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
12
years of professional experience
Work History
Manager
Lincoln Financial Group
10.2013 - Current
- Accomplished multiple tasks within established timeframes.
- Managed and motivated team of 20 to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Facilitated successful cross-functional collaborations for completion of key projects, fostering strong working relationships among team members.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
- Developed strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
- Championed diversity and inclusion efforts within workplace, resulting in inclusive environment that fostered creativity and innovation among employees from various backgrounds.
- Mentored junior team members for career advancement, fostering pipeline of future leaders within organization.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established performance goals for employees and provided feedback on methods for reaching those milestones on semi and annual basis.
Secretary
CHI Health Bergan Mercy
10.2012 - 10.2013
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Maintained daily report documents, memos and invoices.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained current and accurate medical records for patients.
- Answered phone calls and messages for multiple-physician within hospital ICU facility, scheduling procedures, and coordinating urgent and emergent care.
- Collaborated with interdisciplinary teams in coordinating care plans for complex cases requiring input from multiple healthcare professionals.
- Used knowledge of medical terminology to transcribe patient information from written copy, electronic equipment, or verbal direction.
- Supported physicians in delivering optimal care by accurately transcribing medical orders and maintaining up-to-date documentation.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
Education
Some College (No Degree) - Exercise Science
Wayne State College
Wayne, NESome College (No Degree) - Education
Nebraska Wesleyan University
Lincoln, NESkills
- Team Leadership
- Staff Training and Development
- Verbal and written communication
- Performance Evaluations
- Complex Problem-Solving
- Multitasking Abilities
- Problem-solving abilities
- Customer Service
- Teamwork and Collaboration
- Employee Coaching and Mentoring
- Team building
- Hiring and Training
- Goal Setting
- Continuous Improvement
- Employee Development
Timeline
Manager
Lincoln Financial Group
10.2013 - Current
Secretary
CHI Health Bergan Mercy
10.2012 - 10.2013
Some College (No Degree) - Exercise Science
Wayne State College
Some College (No Degree) - Education
Nebraska Wesleyan University
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