CARLA BREWER
VERSAILLES,KY
Summary
Proven track record in enhancing customer satisfaction and operational efficiency, notably at Ace Hardware. Skilled in cash handling and customer service, adept at fostering loyalty and streamlining transactions. Achieved significant improvements in order fulfillment accuracy and speed, demonstrating strong multitasking and problem-solving abilities.
I'm seeking a position in an environment that will challenge while it allows for contribution to the growth and success of each client. I am seeking a challenging career with a progressive organization that provides a safe and understanding environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Cashier Floor Supervisor
Ace Hardware
11.2023 - Current
- Maintained a clean, organized, and well-stocked checkout area for optimal customer experience.
- Developed strong relationships with customers, fostering loyalty and repeat business opportunities.
- Enhanced customer satisfaction by providing efficient and accurate transactions.
- Assisted in loss prevention efforts by monitoring inventory levels and addressing potential theft incidents.
- Ensured accurate pricing by regularly updating price tags on shelves as per store policies.
- Contributed to sales growth by upselling products or informing customers about current promotions or discounts available.
- Quickly and accurately counted drawers at start and end of each shift.
- Built positive relationships with customers to increase repeat business.
Front Desk Receptionist
Days Inn Hotel, MOTEL 6, RED ROOF INN
09.2022 - 10.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Resolved customer problems and complaints.
Online Grocery Associate
Walmart
11.2019 - 10.2023
- Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
- Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Tracked substitutions and informed customers of changes.
- Helped customers locate products and checked store system for merchandise at other sites.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Loaded and unloaded orders at customer's homes or locations.
Education
COSMOTOLIGIST -
BELLEFONTE BEAUTY ACADEMY
06.2021
General Studies
Morehead State University
Morehead, KY05.2020
Associate of Science -
ASHLAND COMMUNITY TECHNICAL COLLEGE
Ashland, KY07.2019
Associate of Arts -
ASHLAND COMMUNITY TECHNICAL COLLEGE
12.2018
High School Diploma -
MORGAN COUNTY HIGH SCHOOL
West Liberty, KY06.1996
Skills
- Cash handling expertise
- Data entry proficiency
- POS system knowledge
- Workplace safety awareness
- Customer Service
- Attention to Detail
- Punctual and Reliable
- Safety Procedures
- Operational Efficiency
- Cash Register Operation
- Store Opening and Closing
- Customer Complaint Resolution
- Issue Resolution
- Quality Assurance
- Retail Operations
- Till Counting
- Bank Deposit Preparation
- Teamwork and Collaboration
- Multitasking and Prioritizing
- Problem-Solving
Certification
Peer Support Specialist
Timeline
Cashier Floor Supervisor
Ace Hardware
11.2023 - Current
Front Desk Receptionist
Days Inn Hotel, MOTEL 6, RED ROOF INN
09.2022 - 10.2023
Online Grocery Associate
Walmart
11.2019 - 10.2023
COSMOTOLIGIST -
BELLEFONTE BEAUTY ACADEMY
General Studies
Morehead State University
Associate of Science -
ASHLAND COMMUNITY TECHNICAL COLLEGE
Associate of Arts -
ASHLAND COMMUNITY TECHNICAL COLLEGE
High School Diploma -
MORGAN COUNTY HIGH SCHOOL
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