Carla Brown

Work History

Executive Administrative Assistant

Markel

04.2022 - 01.2025

Handled administrative tasks such as expense report processing or invoice reconciliation efficiently.
Managed inventory levels for office supplies, reducing waste while guaranteeing availability when needed.
Responded to emails and other correspondence to facilitate communication and enhance business processes.
Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
Prepared documents, reports, and presentations as needed.
Handled scheduling for executive's calendar and prepared meeting agenda and materials.
Supported business and hospitality needs of corporate partners and staff during meetings and company events.
Seamlessly interacted with colleagues to plan and complete special projects.
Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
Took notes and dictation at meetings.

Facilities Team Lead

WestRock

10.2019 - 01.2022

Oversaw the daily maintenance of all buildings, grounds, and infrastructure, including cleaning, repairs, and renovations.
Collaborated daily with mail services, housekeeping, food service, and security leads to streamline workflows and improve interdepartmental coordination.
Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Generated weekly building maintenance reports detailing findings and recommendations.
Resolved staff member conflicts, actively listened to concerns, and found appropriate middle ground.
Controlled costs to keep the business operating within budget and increase profits.
Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities, and hosted quarterly meetings with company admins.
Spearheaded transition to remote work during COVID-19 health crisis, ensuring business continuity and employee safety.
Assisted staff members with special tasks as needed.
Overseer of all event planning and logistics for internal/external events.
Ordered supplies and maintained supply inventory.
Coordinating with vendors for equipment maintenance and repairs.
Maintain a good working relationship with other building tenants.
Trained new team members by relaying information on company procedures and safety requirements.

Administrative Assistant to Facilities Department

WestRock

07.2010 - 10.2019

Monitored supervisor's work calendar and scheduled appointments, meetings, and travel.
Facilitated operations within the department by acting as a liaison between employees at various organizational levels, including executives, peers, subordinates, vendors, and clients.
Managed client relationships on behalf of the director by promptly addressing inquiries, resolving issues, and maintaining open lines of communication.
Contributed to a positive work environment through exceptional interpersonal skills when interacting with colleagues, clients, and vendors.
Assisted in budget management by tracking expenses, processing invoices, and reconciling financial statements for accurate recordkeeping.
Assisted in the onboarding process for new employees by coordinating orientation sessions and serving as a point of contact during their initial transition into the workplace environment.
Increased office participation in special events by creating monthly newsletters.
Provided coverage for the front desk, as needed, answering phone calls and directing guest to their proper destinations.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Coordinated conference center event logistics, including venue selection, catering arrangements, A/V equipment setup, and transportation management for successful event execution.
Assisted the Executive Admins with board meeting preparations.
Drafted correspondence, created presentations, and prepared briefing materials for meetings.
Organized and coordinated conferences and monthly meetings for the office admins.
Assisted coworkers and staff members with special tasks on daily basis.
Created building signage and forms for various areas of the building.
Established administrative work procedures to track staff's daily tasks.

Receptionist

WestRock

09.2006 - 07.2010

Answered phone promptly and directed incoming calls to correct offices.
Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents, drafting and distributing memos and emails.
Ordered office supplies, reordering as necessary.
Assisted in event planning and execution.
Sorted, received, and distributed mail correspondence between departments and personnel.
Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities, and communicate instructions.
Helped office security by monitoring visitor access and issuing badges.

Summary

Overview

Work History

Executive Administrative Assistant

Facilities Team Lead

Administrative Assistant to Facilities Department

Receptionist

Education

High School Diploma -

Skills

Work Availability

Interests

Timeline

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