Carla Buehler
Senior Warranty Administrator
Villa Rica,GA
Summary
Professional warranty specialist with strong operational and administrative skills. Known for effective team collaboration and adaptability to changing needs. Expertise in process management, customer service, and issue resolution. Reliable and results-driven with focus on delivering quality outcomes.
Overview
16
16
years of professional experience
Work History
Senior Warrant Administrator
RINNAI AMERICA
02.2010 - 11.2025
- Process warranty parts and labor claims ensuring credits/payments are within established company warranty policies.
- Research and settle disputes with service providers related to rejected claims or on inaccurate, unreasonable or unsubstantiated charges on processed claims. Effective resolution of all disputed claims.
- Served as back up to the Customer Care team during absences or when workload dictates.
- Analyzed warranty data and provided regular reports to management, highlighting trends and identifying areas for improvement in service delivery.
- Maintain detailed and current knowledge of the Company's products and warranties.
- Analyzed trends in warranty claims to identify areas for process improvement and cost reduction.
- Developed training materials for new team members, enhancing onboarding efficiency and knowledge retention.
Purchasing Agent (temporary position) hired full time
RINNAI AMERICA
07.2009 - 02.2010
- Negotiated pricing and purchased spare parts.
- Managed procurement processes for materials and supplies, ensuring timely delivery and cost efficiency.
- Reviewed and recommended parts to be discontinued and/or scrapped based on guidelines for excess and obsolete inventory.
- Coordinated timely delivery of finished goods and JIT deliveries.
- Developed and implemented monthly, quarterly, and annual finished goods forecasts for procurement of service parts and accessories.
Education
Associate of Science - Business Technology, Information System Technology
Aiken Technical College
Aiken, South Carolina08-1987
Bachelor of Science - Management
University of Phoenix
Phoenix, Arizona02.2016
Skills
- Team management
- Cross-functional collaboration
- Process improvement
- Problem-solving
- Claim processing
- Data entry software
- Organizing and prioritizing work
- Dispute resolution
ADDITIONAL TRAINING
Microsoft Excel, Microsoft Word, PowerPoint, JIT, Info Syteline, and The Oz Principle: Getting Results through Individual and Organizational Accountability, Skill Path workshop “How to Negotiate with Vendors and Suppliers”
Timeline
Senior Warrant Administrator
RINNAI AMERICA
02.2010 - 11.2025
Purchasing Agent (temporary position) hired full time
RINNAI AMERICA
07.2009 - 02.2010
Associate of Science - Business Technology, Information System Technology
Aiken Technical College
Bachelor of Science - Management
University of Phoenix