Carla Burmester
Bayside,New York
Summary
Professional hospitality expert with proven capability in managing high-volume events and ensuring guest satisfaction. Strong focus on teamwork and adaptability, consistently meeting dynamic service needs. Skilled in delivering exceptional service, handling guest requests, and maintaining polished and efficient dining experience. Reliable and results-driven, with knack for seamless coordination and attention to detail.
Overview
8
8
years of professional experience
Work History
Banquet Server
Nine Orchard Hotel
06.2024 - Current
- Carried out professional service, retaining polite and friendly approach at all times.
- Handled food and beverage orders for up to [Number] guests, delivering prompt and friendly service.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Barista
Second @ Eventi Hotel
01.2023 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Operated espresso machines and commercial coffee brewers to create beverages.
Banquet Server
Second @ Eventi Hotel
05.2017 - Current
- Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
- Maintained a clean and organized dining area for optimal guest comfort and enjoyment.
- Handled special dietary requests, ensuring all guests received appropriate meals according to their preferences or restrictions.
- Delivered outstanding service even during peak hours or challenging circumstances, receiving commendations from both clients and supervisors alike.
Bartender
The Pier Sixty Collection
05.2017 - Current
- Served high customer volumes during special events, nights, and weekends.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Banquet Server
Marriot Hotel
11.2024 - 11.2024
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
- Collaborated effectively with kitchen staff to ensure timely delivery of courses to guests.
Education
No Degree - AA in Business Administration
La Guardia Community Colleague
31-10 Thomson Ave,Long Island City,NY 11101Skills
-Fluent in English ,Spanish & Portuguese
-Tips Certified
-New York Food Handlers Certificate
- Strong teamwork
- Efficient serving
Timeline
Banquet Server
Marriot Hotel
11.2024 - 11.2024
Banquet Server
Nine Orchard Hotel
06.2024 - Current
Barista
Second @ Eventi Hotel
01.2023 - Current
Banquet Server
Second @ Eventi Hotel
05.2017 - Current
Bartender
The Pier Sixty Collection
05.2017 - Current
No Degree - AA in Business Administration
La Guardia Community Colleague
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