Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Receptionist

Carla Cabrera

Heber,UT

Summary

Experienced in various customer-centric roles, consistently delivering exceptional service. Committed to excellence, leveraging extensive work experience for optimal results. Open to embracing new opportunities to expand skill set, enhance professional growth, and improve overall life. Agile and adaptable staff leader with a stellar work history, bringing a motivational approach and upbeat nature to every team. Skilled at training employees and leveraging organized approaches for daily planning, scheduling, and customer service. Prioritizing diplomatic communication to maximize engagement and satisfaction.

Overview

16
16
years of professional experience

Work History

Assistant Manager, Server

710 Bodega on Main
01.2016 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Banquet Server

Montage Mountain Resorts
05.2013 - 04.2014
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
  • Set up banquet tables and chairs based on event requirements.
  • Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.

Server

Hotel Park City
03.2011 - 10.2013
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Housekeeper Supervisor

All Seasons Resort Lodging
10.2010 - 10.2012
  • Enhanced guest satisfaction by maintaining a clean and organized environment in all assigned areas.
  • Managed team productivity and workflow to exceed quality standards.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.

Server- Banquet

Waldorf Astoria
09.2009 - 10.2010

Housekeeper Supervisor

All Seasons Resort
10.2008 - 10.2009

Education

ESL -

Salt Lake Community College
Salt Lake City, UT
05.2011

GED -

Salt Lake Community College
Salt Lake City, UT
01.2011

Skills

  • Money Handling
  • Customer Relations
  • Team motivation
  • Product and service knowledge
  • Staff Training and Development
  • Staff Supervision
  • Retail Operations
  • Task Delegation

References

  • Paola Bello: 4356020242. Manager 710 Bodega.
  • Agustin Peirano: 4352146367. Friend, coworker.
  • Simona Ilievska: 4359017001. Friends, coworker.

    

Languages

Spanish
English

Timeline

Assistant Manager, Server

710 Bodega on Main
01.2016 - Current

Banquet Server

Montage Mountain Resorts
05.2013 - 04.2014

Server

Hotel Park City
03.2011 - 10.2013

Housekeeper Supervisor

All Seasons Resort Lodging
10.2010 - 10.2012

Server- Banquet

Waldorf Astoria
09.2009 - 10.2010

Housekeeper Supervisor

All Seasons Resort
10.2008 - 10.2009

ESL -

Salt Lake Community College

GED -

Salt Lake Community College

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Carla Cabrera