Carla Campbell
Saint Albans,New York
Summary
Dynamic leader in hospitality and customer service with a track record of elevating guest relations and optimizing check-out processes at Holiday Inn Express Hotel. Proficient in strategic problem-solving and team collaboration, contributing to enhanced operational excellence and significant improvements in customer satisfaction ratings. Recognized for expertise in information organization and conducting nightly compliance reviews, which have driven increased efficiency across operations.
Overview
17
17
years of professional experience
Work History
Night Audit Supervisor
Holiday Inn Express Hotel
Long Island, NY
02.2022 - 12.2024
- Handled night audit paperwork, verified daily room occupancy, and reviewed hotel revenue.
- Facilitated guest check-in procedures.
- Prepared detailed audit reports at the end of each shift.
- Conducted nightly audits to maintain financial accuracy.
- Ran end-of-day computer functions and closed out the report.
- Provided customer service by responding to inquiries from guests regarding services offered by the hotel.
- Resolved customer complaints and reported issues to senior management.
- Enforced company policies, answered coworkers' questions and trained new personnel.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Organized training sessions for new hires or existing employees on topics related to their roles.
- Prepared operations data to produce comprehensive reports to management.
Front Desk Agent
Delta Hotel
Toronto, ON
01.2014 - 01.2019
- Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
- Maintain an inventory of vacancies and reservations
- Register arriving guest and assign rooms
- Maintain records of customer’s interactions and transactions
- Answer enquiries regarding hotel services and registration by telephone and in person, and respond to guest complaints
- Compile and check record sheets, guest accounts, receipts using computerized or manual system
- Present statements of charges to departing guest and receive payments
- Daily accounting data entry
- Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
- Completed end-of-day reporting and balanced registers to maintain financial accuracy.
Customer Service Representative
Gp Solutions
Toronto, ON
01.2012 - 01.2014
- Answered inbound calls, chats and emails to facilitate customer service.
- Take orders, cancel accounts and provide refunds
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Implemented efficient processes to handle customer disputes promptly.
- Resolved customer complaints promptly and efficiently.
CIBC Representative
Canadian Imperial Bank of Commerce
Toronto, ON
02.2008 - 10.2010
- Introduce products to potential and current customers to interest them in buying products
- Solve queries and concerns of the clients
- Utilized broad knowledge to recommend solutions to potential customers.
- Demonstrated exceptional service skills by going above and beyond to satisfy customers on phone and in person.
- Processed customer orders and collected payment information.
Education
Bachelor of Administrative Studies -
Capella University
Minneapolis, MNAssociates Degree -
Seneca College Toronto, Ontario
Toronto, ON01.2014
Associate of Arts -
Okanagan College
Kelowna, British Columbia, Columbia01.2009
High School Diploma -
Dinthill Technical High School St
Jamaica01.2007
Skills
- Customer Booking Management
- Check-Out Procedure Coordination
- Strategic Problem Resolution
- Information Organization
- Effective Team Collaboration
- Nightly Compliance Reviews
- Telephone Switchboard Management
- Customer Engagement
- Accounts Receivable Coordination
- Guest relations management
- Reservation system expertise
- Strong attention to detail
- Office supervision
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeWork Location
RemoteImportant To Me
Work-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time offTeam Building / Company RetreatsPaid sick leave401k match4-day work weekTimeline
Night Audit Supervisor
Holiday Inn Express Hotel
02.2022 - 12.2024
Front Desk Agent
Delta Hotel
01.2014 - 01.2019
Customer Service Representative
Gp Solutions
01.2012 - 01.2014
CIBC Representative
Canadian Imperial Bank of Commerce
02.2008 - 10.2010
Bachelor of Administrative Studies -
Capella University
Associates Degree -
Seneca College Toronto, Ontario
Associate of Arts -
Okanagan College
High School Diploma -
Dinthill Technical High School St
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