Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carla Canazzi

Houghton,NY

Summary

Proven skills in overseeing, inspiring and coaching associates to accomplish challenging targets in fast-paced environments. Talented trainer and mentor with good problem-solving and communication skills and a great grasp of GURA 's (Greet, Uncover, Recommend and Ask ) best practices. Demonstrated success in supervising, motivating and mentoring team members to achieve demanding operational objectives under tight deadlines. Experienced trainer, analytical problem-solver and communication facilitator with a solid understanding of best practices in freight settings. Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.

Overview

11
11
years of professional experience

Work History

Store Manager

Tractor Supply
03.2021 - 07.2022
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Collaborated with assistant manager and team leaders to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted with hiring, training and mentoring new staff members.
  • Approved regular payroll submissions for 26 employees.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reported issues to higher management with great detail.

Assistant Manager

Tractor Supply
01.2020 - 03.2021
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Monitored sales trends to adjust pricing strategies accordingly for optimal profitability.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.

Team Leader

Tractor Supply
04.2018 - 01.2020
  • Greeted customers and directed to (What are you looking for today) products
  • Oversaw freight and maintained efficiency in fast-paced environment
  • Removed all debris and packaging from boxes and separated for recycling or disposal
  • Front and faced products on end caps and shelves in accordance with company policy
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues
  • Minimized packaging time by designing streamlined organization system for Tractor Way / Seasonal items in warehouse
  • Completed physical inventory counts for feed to floor as per the Tractor Way
  • Checked packages and merchandise for damage and quickly notified the receiver
  • Built strong relationships with customers through positive attitude and attentive response
  • Optimized customer support by establishing collaborative service environment
  • Assessed workloads to meet seasonal fluctuation needs
  • Initiated timely response to emails, voicemails and written correspondence
  • Led team of 5 members while providing exceptional customer service
  • Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values
  • Adhered to rigorous standards for customer service, merchandising and operational safety
  • Established open and professional relationships with team members which helped resolve issues and conflicts quickly
  • Greeted and helped guests at busy retail store doing daily sales goal in business
  • Facilitated training for team members through daily coaching and regular performance appraisals for neighbors club
  • Increased customer retention and satisfaction by closely monitored team member performance and assessing problematic practices

Server/ Hostess/

Allegheny Hills Golf Course & Restaurant
01.2014 - 01.2020
  • Monitored guests for intoxication and immediately reported concerns to management
  • Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
  • Scheduled reservations and managed seating arrangements. Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
  • Memorized restaurant wine stock and appropriate entree pairings, driving daily bar sales
  • Kept register accurate
  • Monitored dining rooms for seating availability as well as service, safety and well-being of guests
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request
  • Inspected, pulled and stacked cleaned items and sent soiled items back for re-scrubbing and re-washing
  • Asked customers for feedback, gave proper check ins throughout meal
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests
  • Set dining tables to prepare for diverse types of events and follow strict service standards
  • Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers
  • Folded napkins and prepared silverware set to provide adequate supply for host station

Cashier

Tractor Supply
04.2017 - 04.2018
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Upsold additional products and services to customers, increasing revenue.
  • Performed cash, card and check transactions to complete customer purchases.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Learned duties for various positions and provided backup at key times.
  • Maintained current knowledge of store promotions and highlighted sales to customers.

Meat Department Sales Associate

Jubilee / Shop And Save
10.2011 - 06.2013
  • Wrapped, weighed and filled product with efficiency to manage high volume of customers
  • Consulted with customers to discuss available meats, including different cuts and options such as organic, grass-fed and grass-finished beef
  • Unloaded merchandise and stocked cases with new merchandise
  • Followed proper safety, handling and cross-contamination procedures
  • Operated saws and slicers to cut meat, using safety protocols and procedures to avoid accidents
  • Cleaned and sanitized all work surfaces between preparation of various foods, avoiding cross-contamination while maintaining food safety guidelines
  • Prepared cooking supplies, ingredients and workstations when opening and closing kitchen
  • Maintained composure and work quality while under stress
  • Used downtimes to prepare ingredients and restock supplies for expected busy periods
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures
  • Maintained clean, trash-free workspaces to maximize productivity and safety
  • Promoted customer satisfaction by preparing food according to standard recipes with modifications based on individual customer requirements
  • Ensured proper handling and preservation methods while packaging and storing food products
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads
  • Supported management and other team members in completing tasks

Education

. - Boces Vocational Culinary Arts

Springville Griffith Institute
Springville Ny 14141
06.1998

Skills

  • Staff Training
  • Sales
  • Customer Complaint Resolution
  • Scheduling / Payroll
  • Recovery / targeting out
  • Cashier/ cash handling
  • Knowledgeable in Freight and Receiving
  • Safety processes and procedures
  • BOPIS (Buy online pick up in store)
  • Project Management (end caps)
  • Risk Management (thieft)
  • Store Merchandising
  • Supply Ordering

Timeline

Store Manager

Tractor Supply
03.2021 - 07.2022

Assistant Manager

Tractor Supply
01.2020 - 03.2021

Team Leader

Tractor Supply
04.2018 - 01.2020

Cashier

Tractor Supply
04.2017 - 04.2018

Server/ Hostess/

Allegheny Hills Golf Course & Restaurant
01.2014 - 01.2020

Meat Department Sales Associate

Jubilee / Shop And Save
10.2011 - 06.2013

. - Boces Vocational Culinary Arts

Springville Griffith Institute

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Carla Canazzi