Carla B Carcamo
Alexandria,VA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Detail-oriented with experience in customer service, data entry and office management.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Neighborhood And Community Services
02.2024 - Current
- Manages the Community Education and Provider Services (CEPS) and Early Childhood Programs and Services (ECPS) front desk.
- Ability to work effectively with people under stress.
- Responds to telephone and walk-in inquiries from the public and staff, providing assistance or referring customers to appropriate parties.
- Excellent customer service skills.
- Creates spreadsheets and maintain training registration database for CEPS/ECPS programs.
- Ability to schedule, organize and manage workload sufficiently to meet deadlines
- Orders office supplies as needed for CEPS, and USDA Food Program.
- Collects money received mail or in person, verifies appropriate amount, documents and enters transactions, and reports to CCMS programs.
- Assists customers with filling out paperwork for CEPS/ECPS programs and ensures that it is completed properly, and that appropriate documentation is enclosed
- Knowledge of Child and Adult Care Food Program, and the permitting process for Family Childcare providers.
- Ability to work in a team environment
Administrative Assistant
Savera Works
09.2023 - 02.2024
- Manages the Early Childhood Programs and Services (ECPS) Formally Office for Children’s public information counter.
- Responds to telephone and walk-in inquiries from the public and staff, providing assistance or referring customers to appropriate parties.
- Ensures that adequate supplies of informational material are available. Monitors shared calendars and schedules rooms for meetings accordingly.
- Assists customers with filling out paperwork for CEPS/ECPS programs and ensures that it is completed properly, and that appropriate documentation is enclosed.
- Processes incoming mail and scans all documents into the document management system.
- Registers providers for professional development classes and makes recommendations regarding courses to take.
- Collects money received via mail or in person, verifies appropriate amount, documents and enters transactions, and reports to programs.
- Knowledge of Child and Adult Care Food Program (CACFP) and the permitting process for Family Childcare providers.
- Knowledge of CCMS, ECMS, Scanning system, Kid Kare and Webinars registration system.
- Excellent customer service skills.
- Experience using Microsoft Office computer software, especially Excel and Word.
- Create mail merch function in word to create letter, and labels.
General Manager
Common Plate Hospitality
08.2022 - 08.2023
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations. Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Ability to perform inquiries in Purchasing/Logistics Enterprise Resource Planning systems. Knowledge of a variety of standard office procedures.
- Established team strengths and weaknesses and exploited opportunities to boost employee output and customer satisfaction.
- Analyzed and generated end-of-shift and product inventory reports for performance and quality tracking purposes.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Lead Server Trainer
First Watch Daytime Cafe
02.2022 - 08.2022
- Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals.
- Utilized effective communication techniques to support server learning and comprehension.
- Provided coaching and mentoring to employees.
- Knowledge on Creating, setting up and continuing processing Schedule.
- Cultivated warm relationships with regular customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
General Manager
Bob And Ediths
01.2021 - 01.2022
- Schedule Appointments, setting up interviews and/or meetings. Perform asset inventory weekly.
- Performing timekeeping and payroll duties.
- Greet and help customers. Perform consistently accurate data entry.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Monitored daily cash discrepancies. Review and enter employee's payroll.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Server
Fox Fire
10.2019 - 01.2021
- Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
Server Manager
Hula Girl
01.2016 - 09.2019
- Led team of servers to consistently meet customer service and sales targets.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Enforced compliance with food safety and sanitation standards throughout restaurant.
- Answered customers' questions, recommended items, and recorded order information.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Carefully interviewed, selected, trained, and supervised staff.
Education
High School Diploma -
Garfield High School
Woodbridge, VA06.2012
Skills
- Bilingual Spanish Fluent
- Office Administration
- Organization skills
- Customer and client relations
- Professional demeanor
- Document conversion
Certification
- Northern Virginia Food Manager Certificate
Timeline
Administrative Assistant
Neighborhood And Community Services
02.2024 - Current
Administrative Assistant
Savera Works
09.2023 - 02.2024
General Manager
Common Plate Hospitality
08.2022 - 08.2023
Lead Server Trainer
First Watch Daytime Cafe
02.2022 - 08.2022
General Manager
Bob And Ediths
01.2021 - 01.2022
Server
Fox Fire
10.2019 - 01.2021
Server Manager
Hula Girl
01.2016 - 09.2019
High School Diploma -
Garfield High School
- Northern Virginia Food Manager Certificate
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