Carla Carroll

Assisted customers with product selection, ordering, billing, returns, exchanges and technical support. Chat and voice.

Cashiering, handled exchanges. Stocked shelves. Part-time employment.

At call center, took applications for new accounts & assisted with phone & plan selection. For existing customers answered general questions, & technical support in relation to navigation & use of their phone. Sales of new & additional phones, changes to plans, payments.

Responsible for answering customer inquiries about banking products & services, opening & closing accounts. Resolved debit card & account problems. Helped customers concerning website, mobile application & other banking related tasks.

Worked various departments within Cardmember Assistance which is the collections arm of Discover credit card. Processed all levels: pre-delinquency to pre-charge off. Worked specialty collections: restricted calling, skip tracing, attorney representation & debt consolidation. Inbound & outbound calling.