Carla Carter-McKenzie
Hillsboro,OR
Summary
Dynamic leader with a proven track record at Neighborhood Creamery, adept in operations management and team leadership. Excelled in enhancing customer satisfaction and product quality, while mentoring staff for peak performance. Skilled in financial management and complex problem-solving, achieving significant improvements in efficiency and team collaboration. Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
10
10
years of professional experience
Work History
Manager
Neighborhood Creamery
05.2018 - Current
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Pet Sitter
Self-employeed
10.2016 - Current
- Prepared food and water following instructions from pet owners.
- Gave animals proper attention to promote secure environment in owner's absence.
- Exercised animals regularly with walks and rigorous play activities.
- Maintained a clean and safe environment for pets, ensuring their comfort and well-being at all times.
- Communicated professionally with pet owners via phone, email, and text.
- Built trust with clients by consistently demonstrating reliability, punctuality, and attention to detail in all aspects of pet care provision.
- Cleaned out and scooped litter trays and food and water bowls to provide clean environment for pets.
- Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
- Developed strong relationships with clients, leading to repeat business and recommendations from satisfied customers.
- Gave medication to pets following guidelines from owners.
- Developed strong bonds with pets by understanding and catering to their individual behaviors and preferences.
- Offered grooming services to pets, including bathing and brushing, to maintain their hygiene and appearance.
- Conducted initial consultations with new clients to understand their pets' routines and care preferences, setting stage for successful engagements.
Special Education Paraprofessional
Hillsboro School District
12.2019 - 05.2020
- Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
- Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
- Assisted in the implementation of effective behavior management techniques, resulting in a more focused and positive classroom environment.
- Collaborated with teacher to create customized classroom environment integral to students' needs.
- Monitored student classroom and outdoors activities to promote student safety.
- Maintained positive attitude and affirmatively communicated with each student.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Partnered with speech therapists, occupational therapists, and other related service providers to ensure comprehensive support for each individual student''s growth and progress.
- Communicated with teachers and other district personnel to assist in evaluating progress and implementing IEP objectives.
- Supported faculty in implementing behavioral intervention plans to address challenging student behaviors.
- Provided individualized reading, writing and math instruction to support student development.
Manager of Operations
Gymboree Play & Music
08.2014 - 06.2019
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
- Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
- Enhanced team productivity by providing effective training programs and performance management systems.
- Mentored junior team members in their career progression pathing endeavors towards managerial roles within the company structure framework.
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
- Enhanced customer experience by refining service delivery processes, leading to repeat business and positive reviews.
- Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
- Developed training programs for new employees, ensuring high level of competence and quick adaptation to their roles.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
Education
Certificate For Special Education Assistant - Special Education
Portland Community College
Portland, OR06.1991
High School Diploma -
Forest Grove High School
Forest Grove, OR05.1989
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Management
- Staff Training and Development
- Operations Management
- Marketing
- Financial Management
- Teamwork and Collaboration
- Customer Service
- Decision-Making
Timeline
Special Education Paraprofessional
Hillsboro School District
12.2019 - 05.2020
Manager
Neighborhood Creamery
05.2018 - Current
Pet Sitter
Self-employeed
10.2016 - Current
Manager of Operations
Gymboree Play & Music
08.2014 - 06.2019
Certificate For Special Education Assistant - Special Education
Portland Community College
High School Diploma -
Forest Grove High School
Similar Profiles
Tiffany SmithTiffany Smith
Associate Director at Neighborhood Strategies | Neighborhood Housing Services of ChicagoAssociate Director at Neighborhood Strategies | Neighborhood Housing Services of Chicago
Shelby MaggioShelby Maggio
Shift Leader at Marble Slab CreameryShift Leader at Marble Slab Creamery
Benjamin EvansBenjamin Evans
Server at Newport CreameryServer at Newport Creamery
Dean ArmstrongDean Armstrong
Volunteer Clerical Assistant at PariyattiVolunteer Clerical Assistant at Pariyatti
Jordan HadleyJordan Hadley
Laborer at Hadley ConstructionLaborer at Hadley Construction