CARLA CASTILLE
Houston,TX
Summary
Accomplished Supervisor with a proven track record at Houston Methodist, specializing in staff management and inventory control. Enhanced team productivity and customer satisfaction through innovative training and efficient service delivery. Skilled in financial management and employee motivation, achieving significant operational efficiencies and cost savings.
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
32
32
years of professional experience
Work History
Supervisor In Food and Nutrition
Houston Methodist
03.2022 - Current
- Trained staff on best practices to enhance service delivery.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Increased customer satisfaction with streamlined service procedures.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
- Achieved significant improvements in operational efficiency, introducing and enforcing quality control measures.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
Supervisor in Food Control
Hermann Memorial Hospital
02.1993 - 06.2015
- Trained staff on best practices to enhance service delivery.
- Increased customer satisfaction with streamlined service procedures.
- Streamlined inventory management processes, leading to more organized and efficient stock handling system.
- Negotiated with vendors to secure cost-effective contracts, resulting in significant budget savings.
- Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Education
No Degree - Office Adminstration
Skills
- Staff management
- Customer service
- Attention to detail
- Employee motivation
- Decision-making
- Inventory control
- Schedule development
- Inventory oversight
- Business administration
- Financial management
- Waste reduction
- Payroll processing
- Budget management
- Organizational skills
Certification
- ServSafe Food Handler's Certification
- Houston Food Handler's Certication
Timeline
Supervisor In Food and Nutrition - Houston Methodist
03.2022 - Current
Supervisor in Food Control - Hermann Memorial Hospital
02.1993 - 06.2015
Texas Southern University - No Degree, Office Adminstration
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