Carla Chavez
Kyle,TX
Summary
Dedicated Medical Assistant Apprentice with a strong foundation in patient care and administrative support, adept at managing patient records with precision in fast-paced clinical settings. Proven ability to multitask effectively while maintaining a focus on delivering compassionate service and enhancing clinic efficiency. Strong communication and problem-solving skills contribute to seamless operations and improved patient experiences. Committed to continuous learning and making a meaningful impact in the healthcare field.
Overview
12
12
years of professional experience
Work History
Medical Assistant
Baylor Scott & White
08.2025 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Continually updated professional knowledge through attendance at workshops and training sessions, ensuring the provision of high-quality care in alignment with industry best practices.
Waitress
Garcia's Mexican Restaurant Buda
08.2025 - Current
- Provided exceptional customer service in fast-paced dining environment, ensuring guest satisfaction.
- Managed multiple tables simultaneously while maintaining attention to detail and order accuracy.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Trained new team members on menu offerings, service standards, and operational procedures.
- Used cash registers and credit card machines to cash out customers.
- Assisted in maintaining cleanliness and organization of dining area in compliance with health regulations.
PSS1 Float Team
Baylor Scott & White
01.2024 - 10.2025
- Handled sensitive information in a confidential manner.
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Supported the onboarding process for new hires by preparing workspaces and providing orientation materials.
- Monitored daily reports related to outstanding referrals or cancellations and rescheduling needs.
- Performed quality assurance reviews of completed referral paperwork prior to submission.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Scheduled and confirmed appointments.
- Updated electronic medical records systems with relevant appointment data.
- Maintained communication with referring physicians regarding status of patient referrals.
- Verified insurance coverage for each referral appointment prior to scheduling.
- Provided timely, courteous, and knowledgeable responses to information requests.
- Worked collaboratively with other team members to meet departmental goals.
- Assisted in scheduling, rescheduling, and canceling appointments for patients.
- Resolved customer complaints in a professional manner.
- Ensured compliance with HIPAA regulations when handling confidential information.
Waitress/Assistant Manager
Garcias Mexican Restaurant
11.2013 - 02.2024
- Achieved cleanliness goals, sanitized dining areas, bathrooms and other spaces.
- Presented dishes with precise descriptions.
- Balanced cash drawer effectively and verified orders.
- Prepared beverages following proper portioning standards for consistency.
- Checked in with customers periodically to assist with additional needs or requests.
- Executed transactions and facilitated payments through POS terminals.
- Delivered genuine hospitality and greeted customers upon arrival.
- Restocked stations and completed side work on time.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Explained menu items, describing ingredients and cooking methods upon request.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Delegated work to staff, setting priorities and goals.
- Collaborated with management on developing strategic plans for achieving business goals.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Ensured compliance with safety regulations and company policies.
FOH Team Member
GM Culinary
03.2018 - 03.2020
- Satisfied customers with fast, friendly and knowledgeable support.
- Managed customer expectations, communicating realistic food preparation times and opinions on menu items.
- Enhanced team efficiency with well-stocked stations and efficient side work.
- Cleaned and sanitized dining area to foster safe environment for guests.
- Rotated kitchen inventory to make use of oldest products first.
- Checked shipments for out-of-date and damaged products to ensure freshness and quality.
- Set up workstations with needed ingredients and equipment.
- Restocked kitchen with condiments, paper napkins and supplies.
- Supply restocking.
- Team collaboration.
- Food production.
- Menu memorization.
- Order delivery.
- Cleaning and sanitizing.
- Team leadership.
- Employee training.
Education
High School Diploma -
Lehman High School
Kyle, Texas06.2010
Skills
- Effective organizational skills
- Client support
- Maintains focus during challenging circumstances
- Proficient in computer applications
- Collaborative team development
- Adaptable to change
- Epic
- Effective task prioritization
- Proficient in Microsoft Word
Websites
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Medical Assistant
Baylor Scott & White
08.2025 - Current
Waitress
Garcia's Mexican Restaurant Buda
08.2025 - Current
PSS1 Float Team
Baylor Scott & White
01.2024 - 10.2025
FOH Team Member
GM Culinary
03.2018 - 03.2020
Waitress/Assistant Manager
Garcias Mexican Restaurant
11.2013 - 02.2024
High School Diploma -
Lehman High School
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