Carla Cheatham
District Heights,MD
Summary
Proven leader in customer service and cash handling, demonstrated across roles at Target and other retailers. Excelled in enhancing customer satisfaction and streamlining transactions, evidenced by maintaining over 99% accuracy in cash management. Skilled in communication and time management, consistently meeting business needs through flexibility and a strong work ethic. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.
Overview
6
6
years of professional experience
Work History
Cashier
Shoppers Food Warehouse
06.2020 - 06.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Answered questions about store policies and addressed customer concerns.
Retail Sales Associate
Forman Mills
09.2019 - 11.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Cashier Team Lead
Target
06.2018 - 03.2020
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Cashier
Roses
03.2018 - 08.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Education
High School Diploma -
Suitland High School
District Heights, MDSkills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Cash Handling
- Cleaning and sanitizing
- Money Handling
Timeline
Cashier
Shoppers Food Warehouse
06.2020 - 06.2024
Retail Sales Associate
Forman Mills
09.2019 - 11.2023
Cashier Team Lead
Target
06.2018 - 03.2020
Cashier
Roses
03.2018 - 08.2019
High School Diploma -
Suitland High School
Similar Profiles
Milembe DemetrieMilembe Demetrie
Whole Food Market at Shoppers Food WarehouseWhole Food Market at Shoppers Food Warehouse
Jewell GaryJewell Gary
Cashier at Shoppers Food WarehouseCashier at Shoppers Food Warehouse
Flavio HimaFlavio Hima
Cashier at Shoppers Food WarehouseCashier at Shoppers Food Warehouse
Madison RayMadison Ray
Deli Customer Service Clerk at Shoppers Food WarehouseDeli Customer Service Clerk at Shoppers Food Warehouse
Charmaine HunterCharmaine Hunter
Caregiver at SelfCaregiver at Self