Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Carla Chmelik

Carla Chmelik

Grand Rapids,MI

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

19
19
years of professional experience

Work History

Owner/Professional Organizer

CJ Home Solutions
11.2018 - Current
  • As a small business owner, responsible for all facets of a small business and as a professional organizer, work one-on-one with diverse clientele in their homes toward a variety of organizational goals: -Provide clients with professional decluttering and organizing services; Purging and donating belongings / Assist with sales of unwanted items / Prepare clients for moves and downsizing / Unpack clients in their new homes / Assist in creating an overall clarity of living space -Create marketing literature and strategy to generate 100+ clients through social media, direct mail, and word of mouth referral -Manage all aspects of customer contact before and after projects -Work with a variety of personalities to help people make necessary changes in their lives they would not of otherwise completed on their own
  • Managed financial aspects of the business, including budgeting and tax preparation.

Order Services Manager

Kawasaki Motors Corporation
04.2007 - 01.2018
  • Managed order processing support staff for parts, accessories and engines distribution to 7500+ Kawasaki Dealers and company personnel, and other assigned duties: -Managed staff of 6 full-time Order Services Coordinators; Interviewed, hired, and trained employees / Planned, assigned and directed work / Appraised performance, rewarded and disciplined employees / Addressed complaints and resolved problems -Managed order fulfillment process for 100K+ orders, including order entry and tracking process; Managed customer service inquiries for 85K calls annually / Developed, maintained and analyzed call data and service metrics / Monitored inventory level complaints / Managed process for expediting critical back ordered items and problem inventory / Oversaw parts publication problems and distribution related issues / Understood and communicated parts supply portion of FDM’s and Recalls / Oversaw dealer returns to ensure compliance with state laws / Created and implemented policy and procedural changes / Managed order entry databases / Provided staff with required tools -Managed dealer accounts; Oversaw setup and maintenance of 7500+ authorized dealers / Ensured compliance of legal documents / Managed internal dealer account database / Managed dealer contract renewal process -Assisted in promotion of sales programs; Attended company trade shows and conventions / Provided sales reports for Sales Department -Managed reporting system for division; Assisted in various training / Created and updated reporting requirements / Manager users -Oversaw dealer website(s); Primary contact for IT Department and Internet Provider / Assist in designing and implementing improved processes / Responsible for notification to all users regarding changes and upgrades -Managed division phone system(s); Developed call scripts and manage incoming call flow / Monitored caller satisfaction and implement needed changes / Oversaw resolution on technical issues and coordination of system upgrades

Executive/Real Estate Assistant

Imagestar Corporation
04.2005 - 04.2007
  • Assisted owner in all facets of office equipment business, and all aspects of purchasing, remodeling, and selling HUD homes: -Oversaw state and federal tax compliance -Introduced, inducted, and maintained procedural administrative operations -Assisted with personnel; Created and maintained company handbook / Responsible for ensuring compliance with state and federal laws / Interviewed and hired temporary and full-time employees -Assisted with sales and marketing; Created and maintained company website / Sold equipment on Ebay and other websites / Managed creation, production and delivery of all sales and marketing materials -Managed HUD home purchases and sales; Responsible for all day-to-day facets of LLC / Communicated with contractors and realtors / Assisted with remodeling homes

Education

Tourism And Travel Management

Southeastern College
Kissimmee, FL

High School Diploma -

Hart High School
Hart, MI

Skills

  • Staff Management
  • Project Management
  • Documentation And Reporting
  • Project Planning
  • Problem Resolution
  • Verbal and written communication
  • Process Improvement
  • Managing Operations and Efficiency

Additional Information

Willing to travel. References upon request.

Timeline

Owner/Professional Organizer

CJ Home Solutions
11.2018 - Current

Order Services Manager

Kawasaki Motors Corporation
04.2007 - 01.2018

Executive/Real Estate Assistant

Imagestar Corporation
04.2005 - 04.2007

Tourism And Travel Management

Southeastern College

High School Diploma -

Hart High School

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Carla Chmelik