Carla Choufany
Leesburg,VA
Summary
Experienced office administrative professional dedicated to streamlining operations to decrease costs and promote organizational efficiency. Experienced in overseeing daily operations and optimizing workflow. Skilled in managing projects, payroll and critical decision making. Highly dependable, organized and excellent communicator.
Overview
19
19
years of professional experience
Work History
Human Resources / Office Manager
Oasis Home Healthcare
12.2015 - Current
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Oversaw accounting, budgeting, and financial reporting.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Addressed and remedied all patient or team member issues.
- Developed policies and procedures for effective practice management.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Maintained highly confidential records following HIPPA compliance and applicable state and federal guidelines.
- Completed bi-weekly payroll for employees.
Medical Biller and Coder
Capture Billing
07.2008 - 12.2015
- Processed insurance company denials by auditing patient files, researching procedures, and diagnostic codes to determine proper reimbursement.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.
- Reviewed patient charts to better understand health histories, diagnoses, and treatments.
- Guarded against fraud and abuse by verifying coded data accurately reflected services provided.
- Collected payments and applied to patient accounts.
- Reviewed patient diagnosis codes to verify accuracy and completeness.
Office Administrator
Le Chiropractic
07.2004 - 07.2008
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Edited documents to improve accuracy of language, flow, and readability.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
Education
Master of Science - Business Administration And Management
Lynn University
FloridaBachelor of Science - Business
Lynn University
FloridaSkills
- Spanish Speaking
- Time Management
- Relationship Development
- Recruitment/Staffing
- Profit and Loss Statements
- Billing and Invoicing
- Training and Development
- Microsoft Office
- Payroll
Software Experience
- Alora
- Netsmart
- Paychex
- Waystar
- Wellsky
Timeline
Human Resources / Office Manager
Oasis Home Healthcare
12.2015 - Current
Medical Biller and Coder
Capture Billing
07.2008 - 12.2015
Office Administrator
Le Chiropractic
07.2004 - 07.2008
Master of Science - Business Administration And Management
Lynn University
Bachelor of Science - Business
Lynn University
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