Carla Cisneros
Brownsville,TX
Summary
Driven professional with a proven track record at Smarty Pants Academy, adept in optimizing operations and enhancing team efficiency. Skilled in project coordination and fostering vendor relations, with a knack for implementing strategic plans that drive growth. Excels in administrative support and customer service, demonstrating a positive attitude and a commitment to achieving organizational goals.
Overview
23
23
years of professional experience
Work History
Office Specialist
Smarty Pants Academy
10.2017 - Current
- Optimized scheduling and appointment coordination, ensuring smooth daily operations for all team members.
- Demonstrated adaptability by quickly learning new software programs and office tools as required, continuously improving skill set.
- Handled incoming calls professionally, routing callers appropriately or taking detailed messages when necessary.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Director of Operations/Business Owner
Apple Tree Children's Daycare
05.2001 - 05.2016
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Developed systems and procedures to improve operational quality and team efficiency.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Mentored and coached team members to foster productive and engaging work environment.
- Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
- Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
- Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Education
Bachelor of Science - Psychology
University of Texas At Rio Grande Valley
Brownsville, TX12.2024
Skills
- Event planning experience
- Project Coordination Abilities
- Time management expertise
- Vendor Relations Management
- Inventory Control Abilities
- Records Management Expertise
- Administrative support expertise
- File Maintenance
- Positive Attitude
- Customer Service
- Time Management
- Valid Driver's License
Timeline
Office Specialist
Smarty Pants Academy
10.2017 - Current
Director of Operations/Business Owner
Apple Tree Children's Daycare
05.2001 - 05.2016
Bachelor of Science - Psychology
University of Texas At Rio Grande Valley
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