Carla Clark
Houston,TX
Summary
Dynamic professional with a proven track record at Shan Medical Association, enhancing customer satisfaction and streamlining operations. Skilled in administrative support and problem-solving, adept at maintaining confidentiality and improving data integrity. Demonstrated success in boosting enrollment rates through effective communication and relationship-building.
Experienced with front desk coordination, ensuring smooth daily operations and client satisfaction. Utilizes effective communication and problem-solving skills to maintain welcoming environment. Knowledge of administrative procedures and customer service excellence.
Overview
23
23
years of professional experience
Work History
Front Desk Coordinator
Shan Medical Association
Houston, TX
06.2023 - Current
- Ensured accurate billing by carefully reviewing invoices before issuing them to clients or submitting payment requests internally.
- Balanced daily cash drawer reconciliations, ensuring accurate financial recordkeeping.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained strict confidentiality when handling sensitive client information in accordance with company policies.
- Updated client records accurately and efficiently, ensuring data integrity within the system.
- Scheduled appointments in computer system.
- Handled high volumes of incoming calls, directing callers to appropriate departments for prompt assistance.
- Managed appointment scheduling, ensuring optimal use of resources and minimizing conflicts.
- Contributed positively to the workplace environment through friendly interactions with colleagues while promoting teamwork.
- Successfully managed challenging situations involving guest complaints or issues by employing excellent problem-solving skills.
- Served as point of contact for clients, fulfilled requests and resolved conflicts within customer service department and forwarded all other inquiries to appropriate department and personnel.
- Maintained a clean, organized reception area, creating a welcoming atmosphere for clients and visitors.
- Collected room deposits, fees, and payments.
- Confirmed appointments, communicated with clients, and updated client records.
Manager
Capitol Bail Bonds
Houston, TX
08.2012 - 06.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
Admissions Counselor
Texas Chiropractic College
Pasadena, TX
04.2002 - 08.2012
- Coordinated campus visits for prospective students and their families, showcasing the institution''s facilities, programs, and resources.
- Increased enrollment rates by organizing and participating in college fairs, open houses, and information sessions.
- Enhanced applicant experience by providing personalized guidance and support throughout the admissions process.
- Delivered engaging presentations about the college/university at various off-campus events such as high school visits or conferences.
- Implemented data-driven strategies to continuously improve recruitment efforts based on enrollment trends and goals.
- Developed strong relationships with high schools and community organizations to promote the institution''s programs and offerings.
Education
Associate of Arts - Interior Decorating
San Jacinto College
Pasadena, TX05-1980
Skills
- Administrative skills
- Administrative support
- POS systems
- End-of-day reporting
- Visitor check-in skills
- Problem-solving skills
- Multi-line phone systems
- Listening skills
- Business correspondence
- Electronic recordkeeping
- Guest services
- Hospitality services
- Cash handling
- Office administration
- Data entry
- Confidentiality
- Marketing
Timeline
Front Desk Coordinator
Shan Medical Association
06.2023 - Current
Manager
Capitol Bail Bonds
08.2012 - 06.2022
Admissions Counselor
Texas Chiropractic College
04.2002 - 08.2012
Associate of Arts - Interior Decorating
San Jacinto College