Summary
Overview
Work History
Education
Skills
Timeline
Generic

CARLA CLAY

JACKSON,MS

Summary

Diligent manager with solid background in managing daily operations and team leadership. Proven ability to enhance customer satisfaction. Demonstrated expertise in staff training and conflict resolution. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

17
17
years of professional experience

Work History

Assistant General Manager

Huey Magoos Chicken
04.2024 - Current
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
  • Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
  • Resolved problems promptly to elevate customer approval.

Owner

Ceezy Baby's LLC
10.2022 - 03.2024
  • Managed day-to-day business operations of restaurant.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed payroll, daily deposits, and cost controls.

Finance Manager

World Finance
06.2021 - 01.2023
  • Reviewed documentation and identified financial discrepancies where applicable.
  • Created organizational structures to improve accounting and finance functions.
  • Delivered comprehensive financial training programs for non-finance managers, enhancing cross-functional understanding and collaboration.
  • Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
  • Utilized financial software to prepare consolidated financial statements.
  • Designed and maintained financial models to identify and measure risks.
  • Established and checked coding procedures, monitored reports and updated internal files.
  • Conducted financial due diligence on potential investments and acquisitions.
  • Managed cross-functional teams to streamline project financing, reducing time to market for key products.

Team Leader

Chic-Fil-A
01.2019 - 09.2021
  • Efficiently resolved problems or concerns to the satisfaction of all involved parties.
  • Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
  • Directing the daily operations of a quick service restaurant, ensuring compliance with company standards in all areas of operations.
  • Insuring the highest quality products and services are delivered to our customers and other studies as required.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.

Assistant General Manager

Taco Bell
01.2016 - 01.2019
  • Supervise everyday tasks and ensured customer satisfaction.
  • Hire and train staff.
  • Assist with daily problem solving and inventory control.
  • Maintain clean and safe working environment implemented by OSHA and Labor board.

Line Supervisor

Drago’s Seafood Restaurant
01.2014 - 01.2016
  • Assisted with daily problem solving and inventory control.
  • Schedule, monitor and assigned daily work and evaluate team member performance.
  • Manage and monitor product quality and service satisfaction trends to address accordingly.

Shift Leader

P.F. Chang China Bistro
01.2010 - 01.2014
  • Assist with labor management.
  • Lead each shift by delegating duties, assigning tasks and follow up with all team members.
  • Maintain cleanliness and organization throughout the restaurant.
  • Manage time effectively and meet all job responsibilities.

Customer Service Representative

Comcast Cable
01.2008 - 01.2013
  • Ensured Customer quality satisfaction and problem solving.
  • Assisted in sales and upgrading customer’s service packages in an inbound call center.
  • Maintained composure in fast paced, high pressured environment.

Education

Customer Service, Brick Masonry

Mississippi Job Corp Center Records
Crystal Springs, MS
01.2005

High School - High School Requirements

Yazoo City High School
Yazoo City, MS
01.2004

Skills

  • Staff management
  • Inventory control
  • Operations management
  • Staff development
  • Food safety and sanitation
  • Employee scheduling
  • Financial reporting
  • Team leadership strength
  • Inventory management
  • Customer engagement
  • Data analysis
  • Financial management
  • Customer relationship management (CRM)

Timeline

Assistant General Manager

Huey Magoos Chicken
04.2024 - Current

Owner

Ceezy Baby's LLC
10.2022 - 03.2024

Finance Manager

World Finance
06.2021 - 01.2023

Team Leader

Chic-Fil-A
01.2019 - 09.2021

Assistant General Manager

Taco Bell
01.2016 - 01.2019

Line Supervisor

Drago’s Seafood Restaurant
01.2014 - 01.2016

Shift Leader

P.F. Chang China Bistro
01.2010 - 01.2014

Customer Service Representative

Comcast Cable
01.2008 - 01.2013

High School - High School Requirements

Yazoo City High School

Customer Service, Brick Masonry

Mississippi Job Corp Center Records

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