Carla Conklin
Edgerton,WI
Summary
Dynamic Medical Records and Health Information Technician with proven expertise at the Department of Veterans Affairs. Enhanced documentation accuracy through quality assurance checks and staff training. Proficient in EMR systems and committed to patient confidentiality, ensuring compliance with HIPAA regulations while fostering effective communication across departments.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
25
25
years of professional experience
Work History
Medical Records and Health Information Technician
Department of Veterans Affairs
03.2024 - Current
- GS 7-4, FTE, 40 hours per week regular time, 5-15 hours per week overtime.
- Review and maintain electronic health records using VistA system for optimal data retrieval
- Generate and refine reports on Unsigned/ Un-cosigned/ incomplete discharge summaries using pivot tables & date ranges for better readability.
- Communicates with healthcare providers to improve documentation standards and reduce discrepancies.
- Trains scanning staff as well as Community Care department on record management procedures and software utilization resulting in improved accuracy rates on monthly audits.
- Acted as a liaison between departments, coordinating efforts to achieve efficient interdepartmental communication concerning health information management and administrative concerns.
- Conduct audits weekly, monthly & quarterly of medical records to identify discrepancies and areas for improvement in documentation practices.
- Researched and resolved medical record discrepancies.
- Followed up with medical staff regarding missing information in patient records.
- Completed Federal Leadership Program
Medical Records Technician
Department of Veterans Affairs
01.2021 - 03.2024
- GS 4-6 FTE, 40 hours weekly regular time, 10-15 hour OT per week
- Organized and maintained patient medical records to ensure compliance with federal regulations.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Maintained patient confidence by keeping patient records information confidential.
- Expedited release-of-information requests by verifying authorization forms and providing requested documents promptly.
- Responded to patient inquiries to provide information and details of medical records.
- Responded effectively to requests for medical records from legal representatives, insurance companies, and other authorized parties in a timely manner.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Assisted in training new Medical Records Clerks, sharing best practices for managing files efficiently while maintaining confidentiality.
- Maintained accuracy, completeness, and security for medical records and health information for billing purposes to ensure eligibility.
Office Manager
Conklin Enterprise
02.2020 - Current
- Managed accounts payable and receivable processes to ensure timely payments and accurate financial records.
- Reconciled bank statements with internal records to identify discrepancies and maintain financial integrity.
- Implemented software solutions to streamline bookkeeping processes and enhance reporting efficiency..
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Established QuickBooks accounting system to reflect accurate financial records.
- Inspected account books and recorded transactions.
- Maintained and processed invoices, deposits, and money logs.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
- Oversaw daily office operations, ensuring efficient workflow and resource allocation.
Administrative Operations Assistant
AppleWhite Dental Partners
03.2014 - 03.2021
- Coordinated executive schedules, ensuring optimal time management and prioritization of tasks.
- Streamlined office operations by implementing efficient administrative processes and procedures.
- Assisted in budget management by tracking expenses, processing invoices, and ensuring timely payments to vendors.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Updated and maintained confidential databases and records.
- Entered Numerical data unto databases with speed and accuracy
- Corrected any data entry error to prevent later issues such as duplication ir data degradation
Certified Nursing Assistant
Brightstar Healthcare
01.2020 - 02.2021
- Assisted patients with daily living activities, ensuring comfort and dignity.
- Monitored vital signs, accurately recording changes for nursing staff review.
- Provided compassionate support to patients, fostering trust and cooperation.
- Communicated effectively with healthcare team members to coordinate patient care.
- Trained new staff on best practices for patient assistance and care protocols.
- Implemented improvements in care processes, enhancing overall patient satisfaction.
- Documented patient information meticulously, ensuring compliance with healthcare standards.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
- Dementia Specialist Training
Daycare Owner/Operator
Owner-Operator
05.2001 - 11.2019
- Managed daily operations to ensure seamless childcare services.
- Developed engaging curriculum fostering child development and social skills.
- Established positive relationships with parents, enhancing communication and trust.
- Managed financial aspects of the daycare business, including budgeting, expense tracking, and revenue generation.
- Developed age-appropriate curriculum plans focused on cognitive, social, emotional, and physical development.
- Monitored children's progress, adapting programs to meet individual needs.
- Implemented safety protocols, ensuring compliance with regulations and best practices.
Education
High School Diploma -
Stoughton High School
Stoughton, WISkills
- Quality assurance checks
- Flexibility in dynamic environments
- Health information management
- Medical terminology expertise
- Customer service
- Effective written & verbal communication
- Accurate data entry
- Staff training development
- Electronic medical records management
- Problem-solving abilities
- Proficient in managing multiple tasks
Timeline
Medical Records and Health Information Technician
Department of Veterans Affairs
03.2024 - Current
Medical Records Technician
Department of Veterans Affairs
01.2021 - 03.2024
Office Manager
Conklin Enterprise
02.2020 - Current
Certified Nursing Assistant
Brightstar Healthcare
01.2020 - 02.2021
Administrative Operations Assistant
AppleWhite Dental Partners
03.2014 - 03.2021
Daycare Owner/Operator
Owner-Operator
05.2001 - 11.2019
High School Diploma -
Stoughton High School