Carla Conley
Dublin,OH
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
20
20
years of professional experience
Work History
Mail Legal Specialist
Weltman, Weinberg & Reis Co., LPA
06.2024 - Current
- Receives, reviews, scans, and sorts over 300 pieces of incoming mail
- Pick up mail from USPS
- Interprets and enters data electronically
- Follows up with internal clients to resolve questions, inconsistencies, or missing data
- Files or routes source documents after entry
- Processes and scans checks
- Performs other clerical duties, which may include photocopying, filing, and collating
- Provides coverage for the front desk as needed.
- Prepare and review legal documents such as contracts, pleadings, and motions with attention to detail and accuracy.
Accounts Assistant - Contractor
Ask Consulting Agency (Morgan Stanley)
07.2022 - 06.2024
- Process new accounts and remove closed accounts from the data feed
- Work with account modification approvals electronically, ensuring the proper procedures are in place to ensure that approvals are handled appropriately and timely
- Work from a queue on a daily basis, providing customer service to the branches and the third-party vendors through email and team chat to ensure email requests are processed accordingly
- Responsible for weekly and monthly audits.
Payroll Processor - Contractor
InSync Staffing (UPS)
07.2021 - 06.2022
- Daily payroll check processing for 250 UPS workers in a database
- If anything is off, make the necessary adjustments to the timesheets and pay.
- Handled manual check requests and interacted with internal and external parties to ensure workers were paid on time and accurately.
- Modify timesheets and compensation.
- Made sure that printed checks were packaged, sorted, sealed, and mailed the next day.
Technical Coordinator - Contractor
Innosource Staffing (Encova)
11.2018 - 08.2020
- Maintain and provide service for Commercial Line Policies in cooperation with Underwriters and Independent Agents.
- Information for conversions was transferred from Legacy into Guidewire.
- Research current policies and coverages to determine which option best suits your needs. Process revisions, new business, MVRs, renewals, and commercial lines policies; finish data entry tasks as needed.
Offsite Invoice Payment Specialist
CASS
03.2018 - 11.2018
- Accurately interpreted a variety of source documents and coded information to enter the required client data.
- completed data entry assignments in compliance with the quality/time standard protocol
- Everyday work pickup and drop-off in line with the assigned schedule.
Data Entry Operator
Advanced Personnel Resources
08.2015 - 02.2018
- Merchandising Services Purchase Requested database was used to process orders for non-production fabric for Wrangler from specialists, merchandisers, and other relevant departments. Vendors were contacted to get more information about the fabric.
Customer Service Representative (Call Center)
Lincoln Financial Group
05.2013 - 07.2015
- Researched issues, handled complicated service requests, and answered calls and questions from agents and policyholders.
- Processed and reviewed commissions, as well as investigated and addressed inquiries from agents and policyholders
- By following timetables, fulfilling all performance, quality, and productivity requirements, and accepting responsibility, the individual displayed dependability, adaptability, and sound judgment.
Eligibility Consultant
Aetna Health Insurance
04.2004 - 04.2013
- Ensure that the eligibility data was entered into MEA and GEBAR accurately and timely.
- Daily monitoring of the eligibility process was carried out by analyzing and verifying reports, such as EZenroll and HMO reports, and making any necessary adjustments.
- Responsible for facilitating EZenroll Implementation requests between ISO and ES Installation for tracking and processing
- Partnered with other team functions to coordinate the release of eligibility, plan structure, and benefits information
- Created tools and supplied clients with coding supplements, tape specifications, and error listings. Plan sponsors were given accurate bills, and members were given accurate ID cards.
Education
Associate of Arts, Accounting -
06.2026
Diploma -
01.1990
Skills
- Highly competent with MS Office such as Word, Excel, Outlook, and PowerPoint
- Customer Service
- Data Entry: 65–75 WPM, 12,000–14,000 kph
- Troubleshoot Service Issues
- Customer Loyalty
- Clerical Support
Accomplishments
Documented and resolved customer issues, which led to being the first to have my name put on a plaque for excellent customer service while maintaining a low AHT.
Timeline
Mail Legal Specialist - Weltman, Weinberg & Reis Co., LPA
06.2024 - Current
Accounts Assistant - Contractor - Ask Consulting Agency (Morgan Stanley)
07.2022 - 06.2024
Payroll Processor - Contractor - InSync Staffing (UPS)
07.2021 - 06.2022
Technical Coordinator - Contractor - Innosource Staffing (Encova)
11.2018 - 08.2020
Offsite Invoice Payment Specialist - CASS
03.2018 - 11.2018
Data Entry Operator - Advanced Personnel Resources
08.2015 - 02.2018
Customer Service Representative (Call Center) - Lincoln Financial Group
05.2013 - 07.2015
Eligibility Consultant - Aetna Health Insurance
04.2004 - 04.2013
Southern New Hampshire University - Associate of Arts, Accounting,
Beechcroft High School - Diploma,
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