Carla Connor
Revere,MA
Summary
Motivational leader and organizational problem-solver with advanced managerial team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Polished in providing coaching and consulting with team during the investigative process.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Manager
American Airlines
Boston, MA
06.2019 - Current
- Conducted trainings for company employees on safety initiatives to comply with federal regulations.
- Minimized injuries and hazards in regards to personnel with creation of robust safety programs, policies and procedures.
- Facilitated new hire orientations, processed transfers and managed employee separations.
- Establish priorities to successfully resolve people issues an mitigate employment risks
- Make decisions relative to company policies and organizational priorities
- Develop team through delegation, timely feedback, and reinforcement of behaviors
Airport Operations Supervisor
JetBlue Airlines
Fort Lauderdale, FL
09.2017 - 06.2019
Human Resources Manager
Omni Hotels & Resorts
Orlando, FL
06.2013 - 11.2016
Benefits and Payroll Specialist
Merlin Entertainments Group Ltd.
Winter Haven, FL
08.2012 - 06.2013
Human Resources Generalist
Insight Credit Union
Orlando, FL
07.2010 - 08.2012
Customer Service Manager
Southwest Airlines
Orlando, FL
05.1998 - 09.2009
Education
Bachelor of Arts - Psychology / Human Resources
Southern New Hampshire University
Hooksett, NH07-2022
Skills
- Labor Relations
- Employee Relations
- Performance Management
- Compensation and benefits
- Personnel Recruitment
- Regulatory Compliance
- Staff Development
- Training and mentoring
- Onboarding and Orientation
Certification
Society of Human Resources Management Certified Professions (SHRM-CP)
Society of Human Resources People Management Qualification (PMQ)
Timeline
Manager
American Airlines
06.2019 - Current
Airport Operations Supervisor
JetBlue Airlines
09.2017 - 06.2019
Human Resources Manager
Omni Hotels & Resorts
06.2013 - 11.2016
Benefits and Payroll Specialist
Merlin Entertainments Group Ltd.
08.2012 - 06.2013
Human Resources Generalist
Insight Credit Union
07.2010 - 08.2012
Customer Service Manager
Southwest Airlines
05.1998 - 09.2009
Bachelor of Arts - Psychology / Human Resources
Southern New Hampshire University