Summary
Overview
Work History
Education
Skills
Training
Soft Skills
Timeline
Generic

Carla Craig

Frisco

Summary

Data professional, equipped with comprehensive understanding of data management and reporting systems. Proven ability to deliver accurate and timely reports to support business objectives while ensuring data integrity. Known for fostering team collaboration, adapting to changing needs, and maintaining results-driven approach.

Overview

15
15
years of professional experience

Work History

Treasury Operations and Banking Analyst

Aimbridge Hospitality
01.2023 - Current
  • Responsible for the completion of merchant processing for incoming properties with a focus on merchant account set ups, project tracking, issue escalations, and resolution management. Providing timely updates to all internal and external stakeholders and being the point of contact for merchant processing tasks for assigned projects.
  • Works with corporate transitions teams to ensure all required information is received from ownership and is correct for merchant processing tasks. Ensures that banking information and accounts needed for merchant processing has been received and verified as correct with banking team including proper ACH IDs are communicated to the bank as to which debits from merchants are allowed to be deducted from the bank account (s).
  • Set up merchant IDs with American Express, Discover, and Visa/MasterCard for incoming properties ensuring correct debit and credit accounts, ownership, and management information is transmitted to merchant services vendor.
  • Works closely with merchant processing vendors including processors and gateway providers to ensure vital information is provided so that accounts, equipment, installation, and testing can take place to ensure PMS/POS systems are working and transacting properly.
  • Once successful testing of credit card processing has occurred, responsible for ensuring all funds are being directed to or debited from the correct account. Responsible for correcting that information with the processor/gateway vendor if the information is found to be incorrect.
  • Maintains project tracking and escalates merchant processing onboarding delays to appropriate levels of management at both the business partner and internal stakeholder levels.
  • Updates bank accounts with various merchant processing vendors for PMS and POS systems for properties if updates such as ownership changes, management changes, or any other changes requiring new banking occurs.
  • Ensures timely project updates are communicated to team to maintain the integrity of the company's project tracking system.
  • Attends various transition meetings with internal and external stakeholders to ensure projects are on track for completion.

Business Operations Analyst

NCR – Data Management, Cardtronics Division
10.2018 - 01.2023
  • Interprets executed contracts, agreements, and onboarding documentation to determine specific onboarding needs for each customer and terminal. Ensures terms in the contract match terms entered in various systems.
  • Collaborates and communicates with stakeholders at all levels and departments to build and maintain strong relationships and ensure smooth implementation of terminals.
  • Participants in client implementation planning, conference calls and meetings and works equally well with both technical and non-technical teams.
  • Work cross-functionally to assist other departments with processes and tasks related to customer onboarding and implementation.
  • Manages set-up workflows including changes, moves, and Bulkload activities. Ensures the data is accurate across all applicable systems.
  • Maintains knowledge about and responsible for internal controls and procedures for my position's area of responsibility.
  • Provides support for customer escalations on specific setup issues, including researching and responding to the Service Account Manager inquiries.
  • Adept at using personal judgement to solve problems and to identify risks and address issues.
  • Analyzes and researches issues and resolve with a sense of urgency due to possible company and customer impact.
  • Works with the Service Account Manager to facilitate a seamless transfer once the terminal onboarding process is complete.
  • Identifies and implements policies and procedures that ensure that data entered and updated into the multiple software databases is complete and correct.

Data and Reporting Analyst

Brunner & Lay, Inc.
08.2014 - 09.2018
  • Daily mining of data from AS400 using Oracle platform for various reports including daily, monthly, and yearly sales reports for management team. Also responsible for reports given to Executive leadership on various tool metrics, and responsible for ad hoc reporting for various internal users. Primarily used Data Access Studio (DAS by Reports Now) software and MS Excel.
  • Adept at building ad hoc reports using various files located in company database.
  • Project lead for SmartEquip integration and responsible for ongoing maintenance and training of new users of software including sales team. Subject matter expert on setup of new products and point of contact for in-house sales team for SmartEquip related questions.
  • Responsible for research of sales and use tax rates and updating and creating files for rates in Oracle for new localities and new customers.

Payroll Tax Auditor

Wal-Mart Home Office - Financial Services Division
06.2010 - 08.2014
  • Responsible for the auditing of state and local payroll taxes for over 300,000 associates in the United States.
  • Consulted frequently with tax collectors, managers, and associates in various state, county, and offices to confirm updated tax rates and ensured correct taxes, child support deductions, garnishments, etc. were deducted from associate payroll for those employed at all Walmart, Sam's Club, Neighborhood Market, etc. in their jurisdictions across the United States.
  • Consulted with Information Systems Division to audit and update entries into payroll system once pre-payroll audit is run. Once confirmed, approved data submitted to HOST system so that payroll could be run on the proper weekly, biweekly, semi-monthly cycle.
  • Assisted weekly in remitting multi-million-dollar transactions via ACH to various tax collection divisions across the US.

Education

Bachelor of Science - Information Systems

University of Arkansas
Fayetteville, AR

Skills

  • Goal-driven professional
  • Proficient in both teamwork and solo tasks
  • Skilled in acquiring and applying new software knowledge
  • Skilled in maintaining productivity under pressure
  • Data interpretation
  • Transaction monitoring
  • Data processing
  • Financial reporting
  • Teamwork and collaboration
  • Multitasking Abilities
  • Reliability

Training

  • Successfully completed Birkman Self-Situational Leadership Course and Business Acumen Courses.
  • Completed several training courses regarding Anti-Bribery, Anti-Money Laundering, Business Ethics, Information Security, Sanctions and Tax Evasion, and General Data Protection Regulation (GDPR). (Routinely refresh on these courses on a semi-annual basis.)

Soft Skills

  • Able to quickly and positively react to changes in priorities while working on projects and tasks.
  • Experienced in training of new and current associates on processes.
  • Adept at setting personal and team goals.
  • Able to delegate projects and efficiently handle stressful situations.
  • Organized and detailed.
  • Able to communicate effectively with various employee levels and various personality types.

Timeline

Treasury Operations and Banking Analyst

Aimbridge Hospitality
01.2023 - Current

Business Operations Analyst

NCR – Data Management, Cardtronics Division
10.2018 - 01.2023

Data and Reporting Analyst

Brunner & Lay, Inc.
08.2014 - 09.2018

Payroll Tax Auditor

Wal-Mart Home Office - Financial Services Division
06.2010 - 08.2014

Bachelor of Science - Information Systems

University of Arkansas

Similar Profiles

CREATE PROFILE