Carla Crockett
Plano,TX
Summary
Dedicated professional with career-long record of operations, business development, and client relationship management success for leading organizations. Proven talent for aligning business strategy and objectives with established customer service and business development paradigms to achieve maximum operational impacts with minimum resource expenditures. Growth-focused thought leader adept at motivating teams, building strong client relationships, and optimizing operational processes to boost efficiency and productivity. Exceptionally dedicated professional with keen interpersonal, communication, organizational, and problem-solving skills. Thrive in dynamic, diverse environments that demand excellence and reward ingenuity.
Overview
15
15
years of professional experience
Work History
Funding Specialist
Credit Associates
01.2025 - Current
- Manage large volumes of data efficiently.
- Support audits by providing detailed records of all posted expenses and adjustments upon request.
- Reduce discrepancies by paying attention to detail in data entry and reconciliation.
- Assist colleagues with complex or challenging cases.
- Utilize various software programs to process customer payments.
- Assist with training new employees to ensure a smooth transition in processing payments.
- Monitor accounts to verify compliance with payment terms and schedules.
Data Entry Representative
IN2UHR
09.2024 - 12.2024
- Maintained confidentiality of sensitive information.
- Updated existing records with new or revised information as needed.
- Utilized specialized software applications related to the job role.
- Prepared summaries of daily work completed for review by supervisors.
- Collaborated with other departments to resolve issues regarding incorrect data entries.
- Followed up on pending tasks until completion.
- Responded to daily inquiries and requests within mandated timeframes to meet deadlines.
- Reviewed return damage claim reports and related documents for completion.
Master Designer
JCPenney Salon
12.2023 - 09.2024
- Engaged with clients to build rapport and made insightful hair styling recommendations based on goals and preferences; consistently exceeded sales targets and client expectations.
- Performed a variety of hair services including cutting, hair treatments, coloring, blowouts, extensions, and textured hair styling; demonstrated in-depth knowledge of hair styling products and techniques.
- Kept current on hairstyle trends, new styling tools, and competitor offerings to broaden salon services and ensured clients had access to the most cutting-edge products and services.
- Scheduled appointments and responded to inquiries using the salon booking system; applied strong time management skills to handle a busy workload while providing outstanding service.
- Maintained a clean and organized workstation that complied with the salon requirements and state regulations; cultivated a comfortable and welcoming salon environment.
Master Hairstylist
Sola Salon
02.2020 - 11.2022
- Managed online bookings for 100+ clients; performed seven different services including blowouts, coloring, highlights, cutting, extensions, and up-dos.
- Built positive client relationships that drove repeat business; solicited and applied client feedback throughout the styling process to ensure satisfaction.
- Collaborated cross-functionally to streamline operations and optimize the client experience; upheld a neat workspace and sanitized all tools according to salon policies and as directed.
Operations Associate
Elevate
01.2014 - 01.2018
- Delivered exceptional customer service in a dynamic, fast-paced setting, using active listening and problem-solving skills to effectively resolve complex issues and complaints.
- Played key role in day-to-day office functions by managing incoming correspondence, organizing mail when delivered, and distributing scanned checks to appropriate agents.
- Championed payment posting and payment logging projects that increased productivity by 100% and freed up necessary funds to hire new agents.
- Streamlined the process for debt validation by creating user-friendly templates for use by 10+ agents, promoting consistency and standardized training.
- Ideated and introduced several new shipping label, address, and other mailing templates that boosted process efficiency by 80%.
- Coordinated with multiple teams and a diverse base of client partners to support special projects related to applications issues and system glitches.
- Conducted detailed analysis of account documents to identify errors and discrepancies; corrected remaining balances for debt consolidation purposes.
- Generated reports and financial data for leadership team to guide business strategy, capture trends, and promote data-driven decision making.
- Exercised the utmost discretion when handling sensitive and confidential information in the form of electronic and mailed automated clearing house disputes and debit card chargebacks.
- Instructed new agents on payment processing, debt consolidation, and debt validation procedures; coached team members as needed to drive continuous improvement.
- Cultivated a cohesive and cooperative team dynamic, as well as a respectful workplace culture; ensured all team members aligned with company requirements and best practices.
Contact Center Specialist
State National Companies
01.2010 - 01.2014
- Communicated proactively with borrowers and financial institutions regarding account updates and status inquiries; responded promptly and professionally to settle account problems.
- Synthesized detailed information rapidly while handling outbound calls for verification of insurance purposes; captured and entered confidential information into specific files and forms from recorded material.
- Leveraged product knowledge, policy knowledge, and critical thinking skills to manage challenging situations in accordance with company and legislative guidelines.
- Excelled under minimal supervision, both independently and as part of a team; demonstrated sound judgment and strong decision-making skills.
Education
Associate of Science (A.S.) - Business Administration
Colorado Technical University
Cosmetology Certificate - undefined
Aladdin Beauty College
Arlington, TXSkills
- Relationship Building
- Employee Training
- Customer Service
- Team Leadership
- Process Improvement
- Time Management
- Financial Acumen
- Problem Solving
- Collaboration
- Adaptability
- Tech Savvy
- Creativity
Languages
English
Additional Information
Technical Proficiencies: Microsoft Office (Word, Excel, PowerPoint, Outlook, Access, Publisher), Microsoft Visio, Microsoft SharePoint, Dropbox, Internet, Repay, Merchant Partners, NLS, Northridge, ChangeGear, Accurint, VisNetic, Mailflow, Web Chat, SAP, GSPN
Interests: Sailing, golfing, photography
Timeline
Funding Specialist
Credit Associates
01.2025 - Current
Data Entry Representative
IN2UHR
09.2024 - 12.2024
Master Designer
JCPenney Salon
12.2023 - 09.2024
Master Hairstylist
Sola Salon
02.2020 - 11.2022
Operations Associate
Elevate
01.2014 - 01.2018
Contact Center Specialist
State National Companies
01.2010 - 01.2014
Associate of Science (A.S.) - Business Administration
Colorado Technical University
Cosmetology Certificate - undefined
Aladdin Beauty College
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