CARLA DATES
Cleveland,Ohio
Summary
High-performing Manager with over 22 years’ experience in Dentistry. Working in all aspects of dentistry. Ensuring that the team provides the highest quality of care and service to each patient maximizing the talent skill and abilities of each team member. Consistent leadership and open communication within the office. Manage $2.5-$5 million budgets, provider relations, credentialing, orienting new employees and ensuring that policies and processes are properly communicated and followed. Knowledgeable in private and state funded insurances.
Overview
11
11
years of professional experience
Work History
Manager
Dental Health Service Manager
10.2021 - Current
- Management, assist in recruiting of support staff, provide oversight to all administrative support services, ensure orientation of new dental support staff to policies and procedures. Quality Assurance assist Dental Director in developing and implementing quality staff develop, board reports for dental director, implement established standards and procedures to assure that recordkeeping and documentation of quality dental service is in accordance with NEON standard of care. Leadership participates in committees and other activities at NEON. Joint Commission assure that the dental support staff maintains the necessary licenses for dental support and dentist services where applicable. Assist the Dental Doctor in assuring that NEON Dental Services complies with local state, federal laws and Joint Commission. Also communicates with staff, make monthly schedule etc.
Manager Regional
Signature Smiles
03.2020 - 10.2021
- Ensuring that each location meets company standards in terms of operations, customer service, and financial performance. Hiring, training, and mentoring each practice manager to improve their leadership and operational skills. Analyzing sales reports, financial statements, and other performance metrics to identify areas for improvement. Developing and implementing strategies to increase production and revenue, improve efficiency, and achieve regional targets. Ensuring all locations comply with company policies, procedures, and regulations.
Manager
Hudec
09.2017 - 09.2020
- Successfully completed OSHA, ADA and HIPAA compliance training. Developed and implemented individualized dental care plans for patients. Supervised and led a team of dental hygienist and clinical staff of 20. Regularly attended dental society and treatment team meetings and in-service training to continuously learn about best practices. Weekly business report, managed p&l Hired and trained staff Provide leadership and open communication. Manage financial resource of the practices.
Office Manager
Refresh
08.2014 - 07.2017
- Successfully completed OSHA, ADA and HIPAA compliance training. Developed and implemented individualized dental care plans for patients. Supervised and led a team of dental hygienist and clinical staff of 20 Regularly attended dental society and treatment team meetings and in-service training to continuously learn about best practices. Weekly business report, managed p&l Hired and trained staff Provide leadership and open communication. Manage financial resources of the practices.
Education
Some College (No Degree) - Dental Assisting
Jane Addams School
Cleveland, OHCollinwood Junior High School
Cleveland, OH06.1982
Skills
- Dental material knowledge
- CTP/ICD-9 and dental coding
- Customer relations
- Audit reporting
- Microsoft Office Suite proficiency
- Strong interpersonal skills
- Deadline – oriented
- Provider Relations
- Recruiting and hiring expert
- Credentialing
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
Timeline
Manager
Dental Health Service Manager
10.2021 - Current
Manager Regional
Signature Smiles
03.2020 - 10.2021
Manager
Hudec
09.2017 - 09.2020
Office Manager
Refresh
08.2014 - 07.2017
Some College (No Degree) - Dental Assisting
Jane Addams School
Collinwood Junior High School
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