Carla Davis
Dyer
Summary
Results focused, client-oriented Administrative Assistant with extensive experience working in a high- volume, deadline-driven environment. Proven ability to work under pressure and remain focused during constant interruptions. Self-motivated and selfdirected, who applies individual initiative to get the job done. A multi-tasker, with excellent written and verbal communication skills who is confident and professional.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Personal Relocation Manager Assistant
Moving Station
01.2007 - Current
- Facilitated the entire relocation process by performing a diverse range of admin and customer service jobs such as discussing requirements with clients, selecting prospective properties, coordinating set up procedures, developing relocation strategies, monitoring maintenance, offering advice on relocation issues, and helping clients to complete housing applications. Trained and developed new employees in customer satisfaction and facilitation techniques to achieve performance excellence.
- Selected Contributions:
- Achieved a high level of customer satisfaction by displaying timeliness, professionalism, adherence to the defined procedures, and overall skills of the real estate service provider.
- Served as the primary counselor for relocating individuals and families through effective coordination of all the relocation service providers involved in the process.
- Handled communication (dispatch) to drivers in the field, focusing on meeting changing customer needs and route efficiencies.
Office Administrator
Susquehanna International Group
08.2016 - 06.2021
- Perform a range of administrative tasks and responsibilities such as greeting visitors, responding to telephone and in-person inquiries, coordinating front-desk activities, distributing correspondence, and redirecting phone calls. Utilize strong interpersonal skills, accuracy, attention to details, proactivity, and computer skills to execute a wide array of operational and clerical tasks, including inventory management, invoices and billing, and vendor relationship management.
- Selected Contributions:
- Spearheaded the development of organizational reports and other documentation to ensure provision of accurate information for management decision making.
- Efficiently implemented a new software system to improve overall quality of work and vendor relationships while utilizing ReQlogic to enter and submit invoices to accounting for payments.
- Successfully maintained schedules and arranged appointments using SharePoint for calendar management as well as executing duties such as filing, photocopying, transcribing, and faxing.
Advisor - Office Administration
Various Temporary Jobs
01.2013 - 01.2016
- Provide administrative support in composing, typing, and proofreading correspondence while screening telephone calls, scheduling meetings, arranging files, and making travel arrangements. Facilitate the customers and people in solving their issues and problems by directing them to the appropriate departments. Oversee the provision of accurate information by utilizing various software programs to manage and update records, develop reports and other documentation. Effectively coordinate and implement different programs through HR staff while acting as Human Resource Clerk.
- Selected Contributions:
- Provided executive level administrative support to senior management, including CFO, COO, Chief Counsel, and President.
- Ensured the smooth provision of program activities for students while coordinating and administering student support to enrolled and prospective students.
- Orchestrated and implemented aggressive marketing strategy for the organization through coordination and maintenance of competitive analysis process.
Education
Bachelor of Arts - Psychology
Governors State University
University Park, ILAssociates - General Studies
South Suburban College
South Holland, ILSkills
- Office Admin
- Front Office
- Quickbooks
- Front Desk
- Bookkeeping
- Calendar Management
- Relationship Management
- Event Planning
- Customer Relationship Management
- Accounts Payable
- Microsoft SharePoint
- Transcription
- Office Management
- Microsoft Excel
- Microsoft Word
- Microsoft Powerpoint
- Google Suite
- Executive Administrative
- Real Estate
- Concur
- Executive Administrative Assistant
- Executive Secretary
- Communication skills
- Personal assistant experience
- Microsoft Office
- Administrative experience
- Human Resources
- Accounting
- Account Management
- Microsoft Outlook
- Clerical Experience
Certification
Driver's License
Additional Information
- Highly capable of managing demanding work schedules, prioritizing and completing tasks in requisite deadlines while displaying excellent commitment to performance excellence.
- Skilled in analyzing processes and implementing effective organizational changes and process improvements to enhance productivity and provide better customer service.
- An intuitive and results-oriented communicator with strong event coordination, office management, data processing, and leadership skills to accomplish organizational objectives.
- Proficient in Microsoft Office Suite, ReQlogic, Concur and QuickBooks, Data Entry Software, Supply and Inventory Management, Filing of Legal Documents, and Written Correspondence.
Timeline
Office Administrator
Susquehanna International Group
08.2016 - 06.2021
Advisor - Office Administration
Various Temporary Jobs
01.2013 - 01.2016
Personal Relocation Manager Assistant
Moving Station
01.2007 - Current
Bachelor of Arts - Psychology
Governors State University
Associates - General Studies
South Suburban College
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