Carla Davison

Macys Department Store

04.2002 - Current

Demonstrated computer skills for data entry and answered broad variety of inquiries.
Collaborated with sales and marketing teams to create and execute promotional campaigns.
Provided sellers with accurate information concerning platform policies for sales, database issues and listing inaccuracies.
Advocated for sellers and provided feedback to enhance selling process for overall improvements.
Researched [Type] system for customer inquiries, product descriptions and specifications.
Issued credits for contested returns, shipping fees and damaged merchandise.
Greeted customers and helped with product questions, selections, and purchases.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Used POS system to process sales, returns, online orders, and gift card activations.
Helped customers complete purchases, locate items, and join reward programs.
Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Balanced and organized cash register by handling cash, counting change, and storing coupons.
Managed cash register after end of shift to balance and record accurate transactions.
Trained and supervised new employees to use selling strategies and apply best practices.
Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Listened to customer needs and desires to identify and recommend optimal products.