Carla Day
Gaithersburg,MD
Summary
Dynamic and results-oriented professional with extensive experience in customer service and administrative roles, notably at Banfield Pet Hospital. Excelled in enhancing client satisfaction and streamlining operations. Proficient in MS Word and Excel, bilingual in French and English, with a proven track record of improving efficiency by over 30%. Skilled in conflict resolution and adept at leveraging social media for business growth.
Overview
4
4
years of professional experience
Work History
Client Service Coordinator
Banfield Pet Hospital
Rockville, MD
04.2024 - Current
- Answering and forwarding phone calls
- Addressing client questions and concerns
- Approving and preparing prescriptions
- Filing and organizing documents for multiple member team and clients
- Money management of client purchases, preparing deposits, petty cash, storing cash payments
- Follow up phone calls as well as client connection phone calls and wellness plan calls for expiring services
- Scheduling appointments for clients
- Providing medical assistance when needed
- Sending client medical records
- Forwarding travel certificates
- Selling wellness plans to clients
- Refunding purchases
- Calibration of daily utensils such as phone, scale, and computers
- Providing a calm, positive experience for clients in crisis
- Informing clients on what is needed for their pet
- Performing intake questions for drop off pets
- Updating daily information for clients
- Managing regulation and traffic of clients per doctor or vet tech
Receptionist
Fitzgerald Auto Malls
Rockville, MD
10.2023 - 02.2024
- Answering forwarding phone calls
- Restock lounge for customers with snacks and drinks
- Ensured that the lounge was clean for customers and employees
- Addressing visitor questions and concerns
- Shipping tags accurately and ready for pickup
- Filing and organizing documents for 10 member sales team
- Money management of vehicle purchases, preparing deposits, petty cash, ensuring enough money was in till
- Send and reply to emails from customers to appropriate employee and department of Fitzgerald Auto Mall
Cashier
Best Buy
Gaithersburg, MD
11.2022 - 01.2023
- Process returns, trade ins, Best Buy store card payments, discounts, gift certificates, online orders, and pick up orders for customers
- Complete daily recovery tasks to keep areas clean and neat for maximum productivity and inventoried stock
- Assist customers to find specific products, answered questions and offered product advice
- Utilize suggestive selling techniques to promote add-on sales
- Scan merchandise using a point-of-sale system for accurate purchase totals; process sales transactions via multiple payment methods quickly and accurately to prevent long customer wait times and exceed productivity standards; issue correct change and receipts
- Help fellow cashiers resolve technical, service and customer issues to maintain team efficiency and customer satisfaction
- As well as work closely with front-end staff to assist customers
Cashier
Harris Teeter
Gaithersburg, MD
05.2022 - 07.2022
- Complete daily recovery tasks to keep areas clean and neat for maximum productivity and inventoried stock
- Assist customers find specific products, answered questions and offered product advice
- Verify customer age requirement for alcohol or tobacco purchases
- Scan merchandise using a point-of-sale system for accurate purchase totals; process sales transactions via multiple payment methods quickly and accurately to prevent long customer wait times and exceed productivity standards; issue correct change and receipts
- Help fellow cashiers resolve technical, service and customer issues to maintain team efficiency and customer satisfaction
- Authorize discounts and special actions to resolve customer disputes and maintain satisfaction
Sales Associate & Cashier
Spirit Halloween
Gaithersburg, MD
10.2020 - 11.2021
- Help customers complete purchases, locate items and join reward programs
- Assist customers by answering questions and fulfilling requests and concerns
- Resolve problems and handle customer concerns before elevating to shift manager
- Increase sales by offering advice on purchases and promoting additional products
- Operate a cash register for cash, check and credit card transactions with excellent accuracy
- Replenish sales floor merchandise and organize shelves, racks and bins for optimal appearance
Education
Pursuing PhD - General Engineering
Montgomery College
Rockville, MD06.2025
High School Diploma -
Gaithersburg High School
Gaithersburg, MD06.2021
Skills
- French
- English
- All Social Media
- MS Word
- Excel
- PowerPoint
- Google sheets
- Mathematics Specialist up to second course calculus
Extracurricular Activities
Drumline Officer of Marching Band, 2020-21. Girl Scout troop Member, 2009-2020. Varsity Volleyball, 2021.
Languages
English
Native/ Bilingual
French
Limited
Timeline
Client Service Coordinator
Banfield Pet Hospital
04.2024 - Current
Receptionist
Fitzgerald Auto Malls
10.2023 - 02.2024
Cashier
Best Buy
11.2022 - 01.2023
Cashier
Harris Teeter
05.2022 - 07.2022
Sales Associate & Cashier
Spirit Halloween
10.2020 - 11.2021
Pursuing PhD - General Engineering
Montgomery College
High School Diploma -
Gaithersburg High School
Similar Profiles
KAYLA SmithwickKAYLA Smithwick
VA/CSC at Banfield Pet HospitalVA/CSC at Banfield Pet Hospital
Sierra RenaudSierra Renaud
Veterinarian at Banfield Pet HospitalVeterinarian at Banfield Pet Hospital
Ana Franco IsmailiAna Franco Ismaili
Contact Center Manager at Banfield Pet HospitalContact Center Manager at Banfield Pet Hospital
Alysha IngramAlysha Ingram
Practice Manager at Banfield Pet HospitalPractice Manager at Banfield Pet Hospital
Bilal SadiqBilal Sadiq
Property Owner at Self-employedProperty Owner at Self-employed