Carla Degn
Summary
Functional Senior Director driving proven results within Customer Service in the Manufacturing Industry. Manages complex occupational issues while meeting business objectives. Strong operational skills and solid experience regulating policies and managing budget expenditures. Collaborates with management teams and stakeholders to uphold company vision and exceed customer expectations.
Overview
24
24
years of professional experience
Work History
Senior Director of Customer Experience
Lindsay Corporation
09.2022 - Current
- Manage and lead domestic and international logistics and customer service teams for all areas of the business.
- Develop and execute strategic plan that delivers the highest possible customer experience.
- Lead the implementation of Transportation Management strategy and implement system to support the initiatives.
- Championed continuous improvement initiatives to drive operational excellence within the organization.
- Established data-driven decision-making processes and implemented best practices in analytics to optimize performance across the organization.
- Drove strategic improvements to enhance operational and organizational efficiencies.
- Streamlined operations for increased efficiency with process improvements and automation.
Director of Customer Service
Lindsay Corporation
10.2018 - 09.2022
- Managed domestic and export customer service for irrigation and infrastructure business units.
- Managed customer service effectiveness by monitoring performance and assessing metrics.
- Audited customer support procedures and collaborated globally to promote standardization across offices.
- Established clear communication channels within the department, fostering a positive work environment that encouraged collaboration and innovation.
Manager, Global Customer Service
Lindsay Corporation
07.2011 - 10.2018
- Managed domestic and export customer service for irrigation.
- Reduced department staff from 8 to 5 through process improvements during record high sales years.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
Manager, Domestic Customer Service
Lindsay Corporation
02.2008 - 06.2011
- Managed domestic sales customer service for irrigation.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
FieldSENTRY Sales Coordinator
Lindsay Corporation
11.2003 - 02.2008
- Managed call center operations for new technology customers.
- Set up payment processing methods for credit card transactions.
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Maintained accurate records of all sales activities, including contracts, subscriptions, and customer communications.
Administrative Assistant
Lindsay Corporation
09.2000 - 05.2002
- Assistant to Vice Present of Domestic Sales
- Assisted with office move from Lindsay, NE to Omaha, NE.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
Bachelor of Science - Business Administration / Spanish
University of Nebraska At Kearney
Kearney, NE05.2000
Skills
- Spanish (intermediate)
- Team building abilities
- Collaborative Leadership
- Reporting expertise
- Team Management
- Data Analytics
- Key Performance Indicators
Volunteer
- Habitat for Humanity
- Food Bank for the Heartland
- Nebraska Diaper Bank
Accomplishments
- Used Microsoft Excel to develop various KPIs tracking order trends to assist in future business decisions.
- Key Member of the Data Governance Board.
- Valued implementation team member for new ERP system.
Languages
Spanish
Limited Working
Timeline
Senior Director of Customer Experience
Lindsay Corporation
09.2022 - Current
Director of Customer Service
Lindsay Corporation
10.2018 - 09.2022
Manager, Global Customer Service
Lindsay Corporation
07.2011 - 10.2018
Manager, Domestic Customer Service
Lindsay Corporation
02.2008 - 06.2011
FieldSENTRY Sales Coordinator
Lindsay Corporation
11.2003 - 02.2008
Administrative Assistant
Lindsay Corporation
09.2000 - 05.2002
Bachelor of Science - Business Administration / Spanish
University of Nebraska At Kearney
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