Carla Deis
Apex,NC
Summary
Highly analytical and results-oriented Revenue Manager with 20+ years of experience maximizing revenue and occupancy in the hospitality industry. Skilled leader with a proven ability to leverage data insights, optimize pricing strategies, and forecast future demand. Expertise in revenue management software, market analysis, and inventory control. Successfully managed a team of reservation staff, ensuring efficient operations and achieving booking targets. Strong communicator with a track record of exceeding revenue goals and collaborating effectively across departments.
Overview
18
18
years of professional experience
Work History
Revenue Development Manager
Divi Hotels & Marketing
06.2002 - 10.2020
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Utilized advanced analytics tools to identify trends and inform strategic decision-making processes related to hospitality offerings.
- Enhanced profitability by conducting regular competitor analysis and adjusting pricing accordingly.
- Increased revenue by implementing effective pricing strategies and monitoring market trends.
- Established strong client relationships, negotiating contracts to maximize overall company earnings.
- Reviewed customer contracts and purchase orders for revenue recognition and verified compliance with company policies and standards.
- Identified new business opportunities through market research and competitive intelligence gathering techniques.
- Worked within core team to streamline business processes and internal controls, resulting in scalable and detailed set of procedures.
- Performed month-end reconciliation and developed reporting metrics in coordination with corporate finance executives.
- Optimized revenue streams through diligent analysis of key performance indicators and demand patterns.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
Education
High School Diploma -
Eli Whitney Technical Vocational School
Hamden, CTSkills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Analytical Skills and Data-Driven Decision Making
- Pricing Expertise
- Forecasting and Inventory Management
- Communication and Collaboration
Affiliations
- CLIA-Industry Trade Association
- IATA- International Air Transport Association
Timeline
Revenue Development Manager
Divi Hotels & Marketing
06.2002 - 10.2020
High School Diploma -
Eli Whitney Technical Vocational School
Work Preference
Work Type
Full TimePart TimeWork Location
RemoteHybridImportant To Me
Company CultureWork-life balanceHealthcare benefitsPaid time offWork from home optionStock Options / Equity / Profit SharingPersonal development programs401k matchCareer advancementPaid sick leave4-day work weekTeam Building / Company RetreatsFlexible work hoursSimilar Profiles
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