Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Carla Dela Cruz

Morris Plains,NJ

Summary

Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.

Overview

11
11
years of professional experience

Work History

Authorization Specialist

Atlantic Health System
07.2023 - Current
  • Assisted in processing authorization requests, ensuring compliance with company policies..
  • Learned to navigate electronic health record systems for data entry and retrieval.
  • Collaborated with healthcare providers to gather necessary information for authorizations.
  • Supported clinical staff by providing timely updates on the status of prior authorizations for various services.
  • Adapted quickly to changes in procedures and guidelines within the department.

Scheduling Coordinator

Atlantic Health System
05.2022 - 07.2023
  • Managed appointment bookings, ensuring timely communication and follow-up with clients and stakeholders.
  • Coordinated scheduling for multiple departments to optimize resource allocation and service delivery.
  • Collaborated with team members to resolve scheduling conflicts and improve workflow processes.

Front Desk Receptionist

Retina Center of New Jersey
09.2018 - 05.2022
  • Managed multi-line phone system, ensuring efficient call routing and timely responses to inquiries.
  • Coordinated patient scheduling, optimizing appointment flow and enhancing overall clinic
  • Trained new front desk staff on protocols, fostering a collaborative work environment and maintaining service standards.

Surgical Coordinator

Essex Eye Surgery Center
04.2014 - 09.2019
  • Coordinated surgical schedules to optimize operating room utilization and minimize patient wait times.
  • Managed patient intake processes, ensuring accurate documentation and compliance with healthcare regulations.
  • Collaborated with surgeons and nursing staff to streamline pre-operative procedures and enhance patient experience.
  • Developed and implemented protocols for efficient communication between surgical teams and administrative departments.
  • Trained junior staff on procedural workflows, promoting best practices in surgical coordination and patient care.

Education

Associate Of Arts - Early Childhood Care And Education

Hudson County Community College
Jersey City, NJ
08.2012

Skills

  • Medical terminology expertise
  • Claims management
  • Insurance verification
  • Data entry proficiency
  • HIPAA compliance
  • Prior authorization processing
  • Microsoft office
  • Knowledgeable in software
  • Clinical workflow analysis
  • ICD-10 coding
  • CPT coding
  • Epic ambulatory certification
  • Patient portal management
  • Teamwork
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking
  • Multitasking Abilities
  • Excellent communication
  • Self motivation

Languages

Filipino (Tagalog)
Native or Bilingual

Timeline

Authorization Specialist

Atlantic Health System
07.2023 - Current

Scheduling Coordinator

Atlantic Health System
05.2022 - 07.2023

Front Desk Receptionist

Retina Center of New Jersey
09.2018 - 05.2022

Surgical Coordinator

Essex Eye Surgery Center
04.2014 - 09.2019

Associate Of Arts - Early Childhood Care And Education

Hudson County Community College

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Carla Dela Cruz