Summary
Overview
Work History
Education
Skills
Timeline
Carla Diffee

Carla Diffee

Sand Springs,OK

Summary

Cloud Support Engineer with 20+ years of experience
infrastructures for small and large companies. Proven Expertise in Office 365 & Azure cloud services skilled at taking ownership of project integrity and consistency. Reliable provider of steady progress in all data migration and transformation efforts. Trusted to manage and maintain digital information integrity and security through all project phases. Successful at completing new installations, updates and configuration. Experienced in setting up devices, troubleshooting issues and optimizing settings. Knowledgeable about maintaining current software and hardware to meet user needs.

Overview

25
25
years of professional experience

Work History

Cloud Data Migration Specialist – Owner

Head In The Cloud Migrations
10.2019 - Current
  • Performed deployments, planning, data migrations and decommission of servers while stabilizing impact on performance and keeping it minimal resulting in 95% smoother operations with zero downtime.
  • Coordinated data migration activities for ongoing projects to confirm alignment of progress with prescribed timelines and execution milestones.
  • Coordinated with external stakeholders to align data migration scheduling to minimize business process disruptions.
  • Collaborated with internal teams and customer representatives to determine data migration requirements prior to accepting projects
  • Researched and resolved complex issues discovered during migrations
  • Liaised with customer project teams, replying to inquiries and providing information on ongoing processes.

Biomedical Cybersecurity Analyst

Client Solv Technologies
07.2021 - 02.2022
  • Created cybersecurity best practice communications to educate hospital staff against known threats and potential vectors of attack.
  • Recommend improvements in security systems and procedures.
  • Conducted security audits to identify vulnerabilities using Medi Gate software.
  • Performed risk analyses to identify appropriate security countermeasures.
  • Managed relationships with third-party intrusion detection system providers.
  • Participated in creation of device hardening techniques and protocols.
  • Worked with other teams to enforce security of applications and systems.
  • Investigated and resolved incidents of unauthorized access to sensitive information.
  • Implemented security measures to reduce threats and damage related to cyber attacks.
  • Drafted security reports and metrics to track security performance and strategize improvements.
  • Scheduled and Installed software, operating system updates and upgrades on all medical devices.

Data Migration Administrator Consultant

Penske Media Corporation
06.2020 - 11.2020
  • Led and advised large cloud migration project which reduced deployment time by 75% and increased system performance.
  • Collaborated with internal project team to determine data migration requirements prior to accepting project.
  • Researched and resolved complex issues discovered during migrations.
  • Provided architectural leadership and guidance to project team to deliver robust, highly scalable and cost-effective solutions.
  • Partnered with project team members to identify and quickly address problems.
  • Partnered closely with technical stakeholders to implement security, operational, compliance and privacy-related controls as part of cloud blueprints
  • Maintained compliance with cybersecurity regulations and measures and tracked, assessed, integrated and reported on modernization and migration processes
  • Performed internal system acceptance to deliver well-tested enhancements and meet business requirements
  • Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems
  • Offered input and developed complex documents to support client-ready final versions

Cloud Data Migration Specialist

Pax8
01.2019 - 09.2019
  • Planned and achieved more than 900 cloud migrations for clients which increased profits by 50%.
  • Coordinated data migration activities for ongoing projects to confirm alignment of progress with prescribed timelines and execution milestones
  • Researched and resolved any issues discovered during migrations
  • Led data migration projects, data file analyses and platform validation
  • Coordinated with external stakeholders to align data migration scheduling to minimize business process disruptions
  • Liaised with customer project teams, replying to inquiries and providing information on ongoing processes
  • Used critical thinking to break down problems, evaluate solutions and make decisions
  • Scoped out and communicated with clients to determine data migration requirements prior to accepting projects.

Systems Engineer

American Furniture Warehouse
04.2018 - 12.2018
  • Internal IT support for enormous corporation, multiple responsibilities
  • Computer and Printer support and repair
  • MDM management
  • Technical support for cameras, DVRs, label printers, kiosks and most technical items
  • Upgrades, repairs, configurations and management of devices
  • Basic networking responsibilities, cabling, etc
  • Monitored cameras as required
  • Setup, configured and maintained credit card machines and made sure each worked with point of sale systems.
  • Delivered help desk service and support to customers.
  • Maintained stability, integrity and efficient operation of information systems supporting organizational functions.
  • Supported system users, educating employees on troubleshooting and problem-solving protocols.
  • Optimized networked software and operating systems by applying updates.
  • Assisted employees with resolving network problems at remote locations.
  • Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
  • Resolved issues related to operational components for LAN, WAN and voice systems.
  • Oversaw development and maintenance of organization computer systems and intranet.
  • Streamlined troubleshooting processes to improve system support and enhance communication between support team and end-users
  • Documented system configuration, mapping and processes.
  • Analyzed security logs to determine and alleviate network threats.

Help Desk Technician

Bridge Healthcare Partners
10.2017 - 07.2018
  • First line of centralized support team, with first call resolution always the goal
  • Call routing, escalations and documentation
  • Desktop support, remote access (Citrix and RDP), connectivity and application specific issues
  • Software support (various), printer support, VPN troubleshooting, mobile devices
  • Microsoft Active Directory administration and support
  • Integral in construing instruction sets for clients and coworkers.
  • Documented support interactions for future reference.
  • Configured hardware and granted system permissions to new employees.
  • Provided on-call support for critical issues.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Created user accounts and assigned permissions.
  • Installed and configured operating systems and applications.
  • Monitored system performance to identify potential issues.
  • Used ticketing systems to manage and process support actions and requests.
  • Translated complex technical issues into digestible language for non-technical users.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.

System Administrator

NewCloud Networks
09.2016 - 09.2017
  • Field Engineer to support small to large businesses with IT administration
  • Various exposure to numerous technologies
  • Great rapport and relationships with multiple clients from multiple industries.
  • Lead Microsoft Office 365 Migration specialist
  • Multiple Email Hosting Platforms (Rackspace, Microsoft, Google…)
  • Exposure to configuration, administration and support of various technologies.
  • Performed troubleshooting and maintenance of existing network systems.
  • Configured security settings and granted system access to groups and individuals.
  • Efficiently resolved myriad of technical issues concerning software installation and network connectivity.
  • Communicated with clients to verify roots and causes of computer problems.
  • Documented technical issues and solutions to enable tracking history and maintain accurate logs.
  • Managed and monitored installed systems for highest level of availability.
  • Worked effectively in both independent and team environments to exceed IT goals.
  • Resolved network issues and equipment and software troubleshooting queries to maintain data accessibility.
  • Resolved issues and escalated problems with knowledgeable support and quality service.
  • Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.

System Administrator

Advanced Micro Systems
03.1999 - 04.2016
  • Multiple hardware exposures for system builds, deployments and support
  • Multiple Printers setup, configuration and administration
  • Scanning (to email or to network shares, etc)
  • Firmware administration
  • Multiple Storage Device and Backup Software
  • Apple Administration (multiple devices and OSes)
  • Multiple Microsoft Operating Systems (DOS – present)
  • Ghosting/Imaging of systems for restoration and duplication
  • Client Specific Software administration (multiple fields)
  • Field Engineer
  • Java (scripting and deployment)
  • VMware exposure (multiple solutions)
  • Website Administrator
  • File Systems and Database administration
  • Managed call flow to respond to technical support needs of customers.
  • Used internal ticketing systems to manage, track and process actions taken on customer accounts, passwords and product support resolutions.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Worked with users to determine areas of technology in need of improved usability.
  • Designed proactive preventive maintenance schedules to prevent unnecessary downtime and hardware faults.
  • Managed onboarding and offboarding of employees.
  • Recommended management tools to create and manage clients networks which increased profits by 60% and reduced client network downtime.

Education

Associate of Science - Computer Forensics

Oklahoma State University Institute of Technology - Okmulgee, Okmulgee, OK
09.2008
  • 7 Dell Certifications
  • Cisco Certificate
  • ConnectWise Certificate
  • Completed Microsoft Boot Camp Training - Azure Fundamentals, Azure Administrator and Azure Architect

Skills

  • Technical Communication
  • Disaster Recovery
  • Active Directory Administration
  • Client Relations
  • Cybersecurity
  • Microsoft Office
  • Organizational Skills
  • Project Management
  • Technical Support
  • Desktop Troubleshooting
  • Hardware and Software Installation
  • Virtualization
  • Device Configuration
  • Offboarding and Onboarding
  • System and Server Maintenance
  • Customer Proposals
  • Enterprise Architecture
  • Cloud Services
  • Mobile Devices
  • Problem-Solving
  • Teamwork and Collaboration
  • Performance Optimization
  • Ticket Management
  • Support System Management
  • Windows Servers
  • Attention to Detail
  • Vendor Management
  • Technical Documentation

Timeline

Biomedical Cybersecurity Analyst - Client Solv Technologies
07.2021 - 02.2022
Data Migration Administrator Consultant - Penske Media Corporation
06.2020 - 11.2020
Cloud Data Migration Specialist – Owner - Head In The Cloud Migrations
10.2019 - Current
Cloud Data Migration Specialist - Pax8
01.2019 - 09.2019
Systems Engineer - American Furniture Warehouse
04.2018 - 12.2018
Help Desk Technician - Bridge Healthcare Partners
10.2017 - 07.2018
System Administrator - NewCloud Networks
09.2016 - 09.2017
System Administrator - Advanced Micro Systems
03.1999 - 04.2016
Oklahoma State University Institute of Technology - Okmulgee - Associate of Science, Computer Forensics

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Carla Diffee