Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Carla Dishmey Doloson

Orlando,FL

Summary

Friendly Head Cashier experienced in leading large teams with exceptional skill as trainer, team builder and project manager. Talented in accurately handling money, monitoring performance and resolving customer concerns in fast-paced environments.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Care Manager

101 Mobility
09.2023 - Current
  • Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
  • Streamlined communication channels for improved client interactions and faster issue resolution.
  • Developed comprehensive training programs to increase team efficiency and productivity.
  • Established positive relationships with clients, leading to increased customer loyalty and retention.
  • Analyzed performance metrics, identifying areas of improvement and implementing necessary changes.
  • Mentored new hires, fostering growth and professional development within the team.

Cashier Team Lead

Tommy Bahama
03.2022 - 09.2023
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Streamlined cashier operations for improved productivity and reduced wait times.
  • Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
  • Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
  • Collaborated with management to develop strategies for improving the overall shopping experience.
  • Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.

Cashier/Front of House Team Member

Carrot Express
08.2020 - 12.2021
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.

Owner/CEO

The Lion Night Club
11.2020 - Current
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.

Education

Associate of Arts - Psychology

Miami Dade College
Miami, FL
04.2023

License - Real Estate

Real Estate Agent
Miami
01.2023

High School Diploma -

Miami Northwestern Senior High School
Miami, FL
06.2021

Skills

  • Escalation management
  • Team Management
  • Research and due diligence
  • Delegation and Supervision
  • Customer Relations
  • Sales proficiency
  • Scheduling
  • Data Collection

Certification

  • Adobe Expert Certificate
  • Real Estate Agent License
  • Florida Public Notary

Languages

Spanish
Native or Bilingual
Portuguese
Limited Working
French
Professional Working

Timeline

Customer Care Manager

101 Mobility
09.2023 - Current

Cashier Team Lead

Tommy Bahama
03.2022 - 09.2023

Owner/CEO

The Lion Night Club
11.2020 - Current

Cashier/Front of House Team Member

Carrot Express
08.2020 - 12.2021

Associate of Arts - Psychology

Miami Dade College

License - Real Estate

Real Estate Agent

High School Diploma -

Miami Northwestern Senior High School

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Carla Dishmey Doloson